Oussema Bahri
Digital Payments Specialist
Tunis
Summary
Dynamic Banking Specialist with proven experience at International Arab Bank of Tunisia (BIAT). Recognized for exceptional communication skills, and enhancing customer satisfaction through effective problem‑solving. Skilled in interpersonal engagement, negotiation, and collaborative teamwork, consistently supporting organizational goals and delivering results. Passionate about communication, marketing, management, and understanding customer needs, with a talent for connecting with people and creating positive experiences. Known as a social, adaptable professional who thrives in collaborative environments and drives success through human connection
Overview
6
6
years of professional experience
3
3
Languages
Work History
Digital Payments Specialist
International Arab Bank of Tunisia (BIAT)
Tunisia, Tunis
11.2019 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Applied consumer psychology and communication insights to propose new ways of connecting with clients through payment cards, emphasizing emotional value and family support rather than purely financial utility.
- Contributed innovative ideas and led brainstorming sessions that convinced management to expand the card portfolio, aligning products with customer needs and behaviors.
- Initiated the concept of student recharge cards, enabling parents to provide financial support to their children while promoting cashless payments.
- Suggested and influenced the creation of five new card types: two salary cards for companies and three gift cards for public clients, diversifying offerings and increasing overall card adoption.
- Strengthened customer loyalty and reduced reliance on cash transactions by positioning payment cards as tools for connection, convenience, and emotional engagement.
Education
Engineer - Business & Project Management Engineering
Central Polytechnic Private School of Tunis.
Tunis, Tunisia 04.2001 -
Bachelor’s Degree - Information Systems Applied To Management
Faculty of Economic Sciences And Management (FSEGT)
Tunis 04.2001 -
High School Diploma - Economics And Management
High School Ibn Khaldoun
Tunis 04.2001 -
Skills
Customer relations
Accomplishments
- Collaborated with team of 20 in the development of Mobile payment project.
- Led and successfully implemented a PIN delivery project, documenting processes and resolving key challenges, resulting in increased profitability for the bank.
Timeline
Digital Payments Specialist
International Arab Bank of Tunisia (BIAT)
11.2019 - Current
Engineer - Business & Project Management Engineering
Central Polytechnic Private School of Tunis.
04.2001 -
Bachelor’s Degree - Information Systems Applied To Management
Faculty of Economic Sciences And Management (FSEGT)
04.2001 -
High School Diploma - Economics And Management
High School Ibn Khaldoun
04.2001 -
Personal Interests
-Networking and building meaningful connections
-Marketing strategies and persuasive communication
-Basketball