P Moniram
Nanganallur, Chennai
Summary
Dynamic and solutions-focused Help Desk Team Lead with over 13 years of experience in IT support. Proven track record of identifying root causes and implementing permanent solutions to complex technical issues across diverse hardware, software, and network environments. Experienced in implementing and enforcing endpoint security policies, managing user access controls, and collaborating with cybersecurity teams to mitigate risks.
Overview
14
14
years of professional experience
Work History
Executive System & Security
VA Tech Wabag
05.2025 - Current
- Mentored junior engineers and implemented peer-review processes, improving team efficiency and reducing deployment errors.
- Managed endpoint security solutions, antivirus systems, and proxy configurations to ensure protection from cyber threats.
- Performed regular system audits, vulnerability assessments, and patch management to maintain compliance and system integrity.
- Monitored and responded to security alerts, managing incident response and escalation procedures.
- Implemented and enforced IT security policies, access controls, and data protection protocols across the organization.
- Collaborated with cross-functional teams to ensure systems met operational and security requirements.
- Provided technical support and guidance to help desk teams, ensuring quick resolution of system and security-related issues.
Team Lead
NET ACCESS INDIA LIMITED
02.2023 - 05.2025
- Providing leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolving escalated customer complaints or queries promptly and efficiently.
- Monitoring team progress and enforced deadlines.
- Training new staff in relevant processes and procedures.
- Monitoring team performance against SLA, taking corrective action where necessary.
- Ensuring compliance with company policies and procedures throughout the team.
- Developing strategies to increase team productivity and improve customer service levels.
- Collaborating with other departments to develop effective solutions that meet customer needs.
- Monthly SLA and Compliance reports to management regarding performance.
System Administrator
SM MARAINS ADVANCE GEAR BOXS INDIA PRIVATE LIMITED
07.2019 - 02.2023
- Assigning calls to Team Members and monitoring the call status
- Providing Remote support for Branch users and Team members
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Monitored system performance and identified areas for improvement.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Created detailed documentation for software, hardware, and network configurations.
- Provided technical support to end users on a variety of issues.
Sr.Customer Support Engineer
NET ACCESS INDIA LIMITED
12.2016 - 02.2019
- Getting calls from PAN India users and assigning them to the appropriate engineers
- Handling PAN India Assets using Asset tracking system
- Create Active Directory, Domain, DNS and DHCP Server
- Suggesting solutions for most of the calls over the Remote
- Monitor and maintain an Active Directory Network, managed computer and user accounts
- Handling Windows patches and Anti-Virus patch updates
- Configuration of DNS/DHCP server services
- Server into Client Pc’s Applying Group Polices & shared level Security permissions
- Support and troubleshoot the PCs, Network and email related user issues remotely and on-site.
Windows System Administrator
KENSIUM SOLUTION PVT LTD
04.2011 - 12.2015
- Getting calls from the users and assigning them to the appropriate persons
- Create Active Directory, Domain, DNS and DHCP Server
- Monitor and maintain an Active Directory Network, managed computer and user accounts
- Installing and Configuring, Maintaining a Windows 2008 Server
- Configuration of DNS/DHCP server services
- Server into Client Pc’s Applying Group Polices & shared level Security permissions
- Support and troubleshoot the system, network and email related user issues.
Education
B.E - Computer Science Engineering
Arulmigu Meenakshi Amman College of Engineering
05.2009
H.S.C - undefined
S.L.B.Govt. Hr. Sec School
04.2005
S.S.L.C - undefined
S.L.B.Govt. Hr. Sec School
04.2003
Skills
- Asset Management
- Experienced with Sentinel One security solutions
- Experienced with Trend Micro security solutions
- Forcepoint and Zscaler proxy management
- Barracuda Email Security
- Zoho Help Desk Ticketing Tool
- Incident resolution
- Hardware and Software Installation
- Remote troubleshooting
- DHCP configuration and maintenance
- User management in Active Directory
- Patch Management
- Network infrastructure support
- Mobile device security management
- Disaster recovery strategy
Languages
English
Tamil
Timeline
Executive System & Security
VA Tech Wabag
05.2025 - Current
Team Lead
NET ACCESS INDIA LIMITED
02.2023 - 05.2025
System Administrator
SM MARAINS ADVANCE GEAR BOXS INDIA PRIVATE LIMITED
07.2019 - 02.2023
Sr.Customer Support Engineer
NET ACCESS INDIA LIMITED
12.2016 - 02.2019
Windows System Administrator
KENSIUM SOLUTION PVT LTD
04.2011 - 12.2015
H.S.C - undefined
S.L.B.Govt. Hr. Sec School
S.S.L.C - undefined
S.L.B.Govt. Hr. Sec School
B.E - Computer Science Engineering
Arulmigu Meenakshi Amman College of Engineering
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