Salesforce Configuration and Apex
Padma Priya Udaya Kumar
Software Engineer
Chennai
Summary
Experienced IT professional with over nine years in Salesforce and Siebel CRM. Skilled in managing support, enhancements, and large-scale data migrations, with a strong foundation in Salesforce configurations. An expert in troubleshooting, backend development, and delivering timely solutions. Committed to enhancing team capabilities through effective training and ensuring robust system integration during critical updates. Adept at driving projects to successful completion in dynamic environments. Seeking suitable roles in and around the UK.
Overview
10
10
years of professional experience
Work History
Software Engineer III
Elsevier (RELX India Private Limited)
04.2022 - Current
- Possess end-to-end application knowledge of Salesforce CRM and have extended my expertise to backend/tools work, including creating Flows/Process builders, debugging Apex scripts, configuring Salesforce objects, and managing reports/dashboards.
- Resolved multiple complex issues in both Siebel and Salesforce by performing root cause analysis and delivered the fixes on time.
- Developed Mapping flows in Informatica for the large scale data migration from one SF org to another.
- Providing round-the-clock support during month-end and year-end periods.
- Developed eInvoicing solutions for multiple EU countries.
- Developed multiple Continuous Improvement (CI) tools using Excel Macros and Windows Batch jobs to minimize manual work and enhance scalability.
- Collaborated with cross-functional teams (eTax, ECH, EPH, SFM, Revenue Engine and so on) to address complex technical issues and facilitate knowledge transition.
- Consistently document process changes and provide knowledge transitions and training to the appropriate audiences.
- Effectively communicate and integrate with downstream systems whenever there are potential changes in the applications.
- Performing activities related to GDPR Retention, Pseudonymisation and SOX compliance.
Technology Analyst
Infosys Limited (Client - Elsevier)
09.2014 - 03.2022
- Worked from Elsevier, Oxford office for an year as Onsite coordinator.
- Possess end-to-end application and backend knowledge of Siebel CRM. Developed few complex solutions in Scripts and Workflows.
- Performed root cause analysis on recurring incidents, leading to long-term solutions that improved system stability and performance.
- Collaborated with cross-functional teams to address complex technical issues, reducing ticket escalations.
- Reduced incident response times with efficient ticket prioritization and management strategies.
- Conducted periodic SOX audits of IT systems, identifying areas for improvement and recommending appropriate action plans.
- Assisted development and Testing teams.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Anna University
Chennai, India 04.2001 -
Skills
Siebel CRM Configuration and Integration
Informatica (IICS)
Python
Timeline
Software Engineer III
Elsevier (RELX India Private Limited)
04.2022 - Current
Technology Analyst
Infosys Limited (Client - Elsevier)
09.2014 - 03.2022
Bachelor of Engineering - Electronics And Communication Engineering
Anna University
04.2001 -
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