Padmapriya Vivek
Kundrathur, Chennai
Summary
Highly motivated and detail-oriented operations professional with 11+ Years of experience in various sector. Proven ability to conduct thorough customer due diligence (CDD) investigations, identify and mitigate risks, and ensure compliance with relevant regulations. Strong analytical and problem-solving skills with a focus on accuracy and efficiency. Eager to contribute to a dynamic team and enhance the overall risk management framework of a reputable organization.
Overview
13
13
years of professional experience
Work History
Manager - SOT
Shriram Properties Pvt. Ltd.,
05.2024 - Current
- Conducted comprehensive KYC checks on new and existing clients, including individual and corporate entities.
- Verified customer identities through various sources, such as government-issued IDs, bank statements, and credit reports.
- Analyzed customer transactions and identified suspicious activities, reporting findings to relevant authorities.
- Maintained accurate and up-to-date customer records in compliance with regulatory requirements.
- Assisted in the development and implementation of KYC policies and procedures.
- Conducted ongoing monitoring of customer relationships and transactions to identify and mitigate emerging risks.
Dy.Manager - Operation
DLF Home Developers Ltd.,
03.2022 - 04.2024
- Developed and implemented customer segmentation models using [Mention tools, e.g., R, Python, Tableau] to identify high-value customer segments based on demographics, purchase history, and other relevant factors.
- Conducted in-depth market research and competitive analysis to identify emerging trends and opportunities within the real estate market.
- Analyzed customer data from various sources, including CRM systems, website analytics, and social media platforms, to understand customer preferences, needs, and pain points.
- Developed customer profiles and personas to guide marketing and sales strategies, improve customer acquisition and retention, and enhance customer satisfaction.
- Collaborated with cross-functional teams, including marketing, sales, and product development, to translate customer insights into actionable business strategies.
Manager - Operations
SPR Constructions Pvt. Ltd.,
09.2020 - 02.2022
- Demonstrated expertise in real estate contracts and legal procedures to ensure smooth transactions for all parties involved.
- Mitigated risks associated with complicated real estate transactions understanding contractual obligations and addressing potential issues before they escalated.
- Enhanced professional reputation by maintaining a high level of integrity, ethics, and commitment to client success.
Premium Relationship Manager
Reliance Jio Infocomm. Ltd
05.2017 - 02.2020
- KYC documents collecting and verification for Onboarding these customers for various products
- Scrutinizing these documents with the agreed TRAI accepted list of documents for the ease onboarding process
- Responsible for billing and collections for various company-paid accounts and resolving their query within the agreed TAT
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Project Coordinator
Spacio Interior
05.2012 - 04.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Education
MBA - Operation Management
University of Madras
01-2018
Bachelor of Computer Applications -
University of Madras
01-2015
Skills
- Process improvement
- Collaboration skills
- Client relations
- Data analysis and interpretation
- Risk management
- Proficiency in MS Office Suite (Word, Excel, PowerPoint)
Accomplishments
- Rewarded as Extra Miler in Advantage Club
- Recognized as Employee of the YTD for outstanding performance and team contributions.
- Led team to achieve Results, earning recognition from upper management and financial reward.
Languages
Tamil
Advanced (C1)
English
Upper intermediate (B2)
Telugu
Intermediate (B1)
Malayalam
Intermediate (B1)
Hindi
Elementary (A2)
Timeline
Manager - SOT
Shriram Properties Pvt. Ltd.,
05.2024 - Current
Dy.Manager - Operation
DLF Home Developers Ltd.,
03.2022 - 04.2024
Manager - Operations
SPR Constructions Pvt. Ltd.,
09.2020 - 02.2022
Premium Relationship Manager
Reliance Jio Infocomm. Ltd
05.2017 - 02.2020
Project Coordinator
Spacio Interior
05.2012 - 04.2017
MBA - Operation Management
University of Madras
Bachelor of Computer Applications -
University of Madras
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