Paige Curtis
Ooltewah
Summary
Dynamic and results-oriented professional with extensive experience in hospitality management, notably at Monkey Town Brewing Company. Excelled in employee training and customer service, enhancing team productivity and guest satisfaction. Skilled in fostering a positive work environment, demonstrating a strong balance of leadership and interpersonal abilities. I am dedicated to the highest levels of professionalism and continuous improvement.
Overview
4
4
years of professional experience
Work History
Shift Lead Bartender & Waitress
Monkey Town Brewing Company
04.2021 - Current
- Train new hires on the proper use of equipment, job duties, and safety regulations.
- Manage store closing and opening procedures to ensure safety and security.
- Address customer complaints promptly with professionalism and courtesy.
- Hold team members accountable during a shift by effectively coaching to improve performance.
- Coordinate daily tasks and assign duties to staff members in accordance with company policies.
- Help store management meet standards of service and quality in daily operations.
Waitress & Hostess
Delia's Mexican Restuarant
09.2020 - 05.2021
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Demonstrated excellent customer service while working in a fast-paced environment.
- Maintained positive attitude towards guests at all times by providing friendly conversation during interactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
Education
Associate in Business Administration -
Cleveland State Community College
Cleveland, TN05-2024
Skills
- Productivity monitoring
- Production leadership
- Employee training
- Customer service focus
- Cash handling
- Flexible schedule
- Strong verbal and written communication
- Team encouragement
Timeline
Shift Lead Bartender & Waitress
Monkey Town Brewing Company
04.2021 - Current
Waitress & Hostess
Delia's Mexican Restuarant
09.2020 - 05.2021
Associate in Business Administration -
Cleveland State Community College
Similar Profiles
Micaelah O'MalleyMicaelah O'Malley
Lead Bartender at Cheeky Monkey BrewingLead Bartender at Cheeky Monkey Brewing
Antonio SabajAntonio Sabaj
Cashier and Cook at Monkey King Noodle CompanyCashier and Cook at Monkey King Noodle Company
Hayden WatkinsHayden Watkins
Microbiology Technician at Bale Breaker Brewing CompanyMicrobiology Technician at Bale Breaker Brewing Company