Paige Holloway
Ooltewah
Summary
Highly dependable, quick-learning Transportation Manager with extensive expertise in customer service, operations, and fleet management. Demonstrates exceptional organizational, multitasking, and problem-solving skills, enhancing operational efficiency and team performance. Proven ability to provide leadership and sound judgment in fast-paced environments, with a strong focus on compliance, safety, customer, and driver satisfaction.
Overview
17
17
years of professional experience
Work History
Transportation Manager - White Glove
Kenco Logistics
Ooltewah
09.2024 - 06.2025
- Oversaw daily transportation operations, ensuring timely and secure movement of medical equipment.
- Planned and optimized routes, enhancing efficiency while adhering to delivery deadlines.
- Monitored transportation budgets, analyzing expenses to implement cost-reduction strategies.
- Ensured compliance with transportation regulations and safety standards at all times.
- Led recruitment and training initiatives, developing a high-performing customer-focused team.
- Managed client relationships by addressing needs and resolving issues promptly.
- Developed tailored logistics solutions based on unique client requirements and shipment specifics.
- Coordinated repairs for fleet equipment, maintaining operational effectiveness.
Account Manager, Dedicated
Swift Enterprises
Cleveland
01.2021 - 09.2024
- Manage a fleet of 30-45 drivers, ensuring timely deliveries and DOT compliance.
- Develop good relationships with my drivers, resulting in the lowest turnover/highest tenure drivers within the company.
- Responsible for setting up all DOT random drug screens monthly.
- Ensure that CDL’s are up to date and drivers are in compliance to legally operate company equipment.
- Developed and maintain the top revenue dedicated account within the company.
- Handle customer service duties, including load acceptance, scheduling, and communication.
- Developed and maintain strong client relationships for customer satisfaction.
- Responsible for load planning, optimizing routes for OTR and dedicated drivers.
- Maintain a 98% on time service with my dedicated accountloads that consist of anywhere between 1-27 stops of touch freight.
- Calculate and manage billing, preparing weekly spreadsheets for customer and internal teams.
- Oversee driver payroll, ensuring accuracy and timeliness.
- Assist in driver orientation and mentoring, fostering a supportive onboarding experience, ensuring they understand the process/paperwork/expectations of our companies largest customer.
- Provide leadership and training to office staff on company policies and procedures.
- Facilitate team meetings to improve communication and problem-solving, enhancing team productivity.
- Contribute to the development and testing of the agent portal, collaborating with IT and senior management.
- Train new and existing employees on the agent portal system and any new releases to the system.
- Liaison between CRST and Swift Enterprises.
Operations/Fleet Management
Swift Enterprises
Cleveland
08.2020 - 01.2021
- Managed a fleet of 30-45 drivers, ensuring compliance with DOT regulations and timely freight delivery.
- Approved driver home time and assisted with payroll accuracy, enhancing driver satisfaction.
- Scheduled preventive maintenance and coordinated random DOT drug tests, maintaining fleet safety.
- Collaborated with Load Planners and Customer Service to meet service goals and optimize driver utilization.
- Trained fellow team members on XPM.
- Analyzed fleet performance metrics, identifying and resolving inefficiencies to boost operational productivity.
- Facilitated regular feedback sessions with drivers, fostering a supportive environment that increased driver retention.
- Assisted with developing a mentorship program for new drivers, resulting in faster onboarding process and improved job performance.
Operations/Fleet Management
U.S. Xpress Inc.
Chattanooga
12.2016 - 08.2020
- Managed a fleet of 45-60 drivers, ensuring compliance with DOT regulations and timely freight delivery.
- Managed one of the top performing company OTR fleets, consistently surpassing weekly revenue goals.
- Approved driver home time and assisted with payroll accuracy, enhancing driver satisfaction.
- Scheduled preventive maintenance and coordinated random DOT drug tests, maintaining fleet safety.
- Collaborated with Load Planners and Customer Service to meet service goals and optimize driver utilization.
- Contributed to the Auto Assign Trailers Project, improving operational efficiency and resources allocation.
- Implemented efficient driver scheduling, reducing downtime and improving overall fleet productivity.
- Coordinated with safety and compliance teams to ensure 100% adherence to DOT regulations, enhancing driver safety and operational standards.
- Mentored new fleet managers, providing guidance on best practices and compliance, leading to improvement in team performance.
- Analyzed fleet performance metrics, identifying and resolving inefficiencies to boost operational productivity.
- Facilitated regular feedback sessions with drivers, fostering a supportive environment that increased driver retention.
- Oversaw special projects/tours.
Hostess
Dantanna's
Atlanta
01.2015 - 01.2016
- Handled opening/closing duties, ensuring cleanliness, accurate menus, and secure cash handling.
- Welcomed guests warmly, managed seating chart, and optimized dining flow for efficiency.
- Supported wait staff with tasks like cleaning, stocking, and silverware preparation.
- Answered calls, provided service info, and processed ToGo orders effectively.
- Maintained reservations for large parties, ensuring smooth guest experiences.
Sales Associate
Bath & Body Works
Atlanta
01.2015 - 01.2016
- Greeted customers promptly, identified needs, and recommended suitable products.
- Answered customers queries efficiently, enhancing their shopping experience.
- Built strong customer relationships, increasing repeat business.
- Restocked items regularly, maintained store organization.
- Assisted with visual merchandising, including window displays and signage.
- Surpassed monthly sales targets consistently, contributing to a rise in overall store revenue.
Tanning Consultant
Palm Beach Tan
Atlanta
01.2015 - 01.2016
- Met sales targets by recommending salon services and products, boosting revenue and customer satisfaction.
- Consulted with customers about services, programs, and sales events, enhancing client engagement.
- Checked in members and guest using SunLync system, ensuring efficient and prompt service.
- Instructed new clients on tanning bed use, prioritizing safety and satisfaction.
- Handled cash and financial transactions accurately, maintaining business operations.
Library Assistant
Chattanooga State Community College
Chattanooga
01.2014 - 01.2015
- Greeted and assisted students and staff, ensuring efficient service and enhancing user experience.
- Maintained accurate library inventory, ensuring smooth operations and resource availability.
- Streamlined borrowing process, improving user satisfaction and operational efficiency.
- Organized and shelved books, maintaining an orderly and accessible collection.
- Handled phone calls and messages, ensuring effective communication and support.
Customer Service/Money Center Associate
Walmart
Chattanooga
01.2012 - 01.2015
- Handled customer transactions, returns, and exchanges, ensuring compliance with store policies.
- Trained and supported team members, enhancing overall customer service efficiency.
- Managed cash operations, including payroll check cashing and bill payments, with accuracy.
- Organized merchandise and maintained store cleanliness, improving customer experience.
- Executed store opening/closing duties, ensuring operational readiness and security.
Cashier
Walmart
Chattanooga
01.2010 - 01.2012
- Welcomed customers, enhancing satisfaction and loyalty through personalized service.
- Processed transactions accurately, maintaining precise financial records.
- Advised customers on merchandise, increasing sales and repeat business.
- Trained and supervised new cashiers, elevation team performance and service quality.
- Kept checkout areas clean and organized, ensuring a positive shopping experience.
- Oversaw cash register operations, ensuring accurate processing of transactions and maintaining compliance with financial protocols.
Key Holder/Team Lead
Dollar General
Chickamauga
01.2009 - 01.2010
- Scheduled weekly shifts, optimizing staffing for efficient operations and increased productivity.
- Generated detailed revenue reports, aiding in strategic financial planning and informed decisions.
- Conducted stock audits, maintaining accurate inventory and reducing discrepancies.
- Supervised sales floor activities, ensuring smooth operations and effective personnel management.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
Cashier
Bilo
Fort Oglethorpe
01.2008 - 01.2008
- Greeted customers, ensuring a welcoming atmosphere and enhancing overall satisfaction.
- Accurately processed transactions, maintaining balanced cash drawers.
- Recommended products based on needs, boosting sales and loyalty.
- Trained and supervised new cashiers, ensuring consistent service quality.
- Maintained clean checkout areas, ensuring a pleasant shopping experience.
- Implemented strict cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Education
Associates Degree - Respiratory Therapy
Chattanooga State Community College
Chattanooga, TN01.2015
High School Diploma -
Ridgeland High School
Rossville, GA01.2009
Skills
- Fleet Management
- Driver Retention
- Team Communication
- Load Planning
- Driver Orientation
- Conflict Resolution
- Time Management
- Problem-solving
- Customer Service
- Training
- Leadership
- Client relationship management
- Team leadership
- Problem solving
- Route planning
- Multitasking Abilities
- Adaptability
- Workload management
- Documentation
References
Available upon request.
Timeline
Transportation Manager - White Glove
Kenco Logistics
09.2024 - 06.2025
Account Manager, Dedicated
Swift Enterprises
01.2021 - 09.2024
Operations/Fleet Management
Swift Enterprises
08.2020 - 01.2021
Operations/Fleet Management
U.S. Xpress Inc.
12.2016 - 08.2020
Hostess
Dantanna's
01.2015 - 01.2016
Sales Associate
Bath & Body Works
01.2015 - 01.2016
Tanning Consultant
Palm Beach Tan
01.2015 - 01.2016
Library Assistant
Chattanooga State Community College
01.2014 - 01.2015
Customer Service/Money Center Associate
Walmart
01.2012 - 01.2015
Cashier
Walmart
01.2010 - 01.2012
Key Holder/Team Lead
Dollar General
01.2009 - 01.2010
Cashier
Bilo
01.2008 - 01.2008
Associates Degree - Respiratory Therapy
Chattanooga State Community College
High School Diploma -
Ridgeland High School
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