DANIELLE WILLIAMS
Knoxville
Summary
Seasoned Credit Card Specialist with comprehensive understanding of credit card products, services, and procedures. Proven skills in managing credit card portfolios, resolving customer issues, and enhancing operational efficiency. Strengths include strong analytical abilities, exceptional problem-solving skills, and commitment to maintaining up-to-date knowledge of industry trends and regulations. Significant contributions made in previous roles include improving customer satisfaction rates and streamlining processes for improved workflow efficiency.
Overview
10
10
years of professional experience
Work History
Credit Card Specialist
Foundever
01.2024 - Current
- Detail-oriented financial services specialist providing high-quality support to USAA members regarding credit card accounts, payments, fraud concerns, and account maintenance.
- Skilled in resolving complex inquiries with accuracy, professionalism, and empathy while maintaining compliance with banking and security standards.
- Contribute to maintaining a clean and organized kitchen environment by performing dishwashing duties and adhering to sanitation standards.
- Contribute to menu ideas and help prep fresh product while helping the Executive Chef with tasks.
Nutrition Specialist
Crothall Healthcare
01.2022 - 12.2024
- Assisted patients in selecting meals from the menu in accordance with dietary guidelines provided by dietitians.
- Ensured compliance with nutritional plans to support patient recovery and satisfaction.
Prep Work
Smokey Mountain Brewery
07.2021 - 01.2022
- Prepared daily food portions according to operational needs, ensuring the kitchen was adequately stocked for service.
- Supported kitchen efficiency by organizing and maintaining prep stations, contributing to a smooth workflow.
Busser, Cashier, Dishwasher, Line Cook, Prep, Shift Lead
Newks Eatery
11.2018 - 05.2021
- Supervised and coordinated team activities during shifts, ensuring efficient operations and high-quality service delivery.
- Managed customer interactions and transactions, maintaining a positive dining experience and addressing any concerns promptly.
Busser, Cashier, Dishwasher, Line Cook, Prep
Noodles and Company
03.2016 - 11.2018
- Efficiently managed multiple roles including bussing tables, handling cash transactions, washing dishes, preparing ingredients, and cooking on the line to ensure smooth and efficient restaurant operations at Noodles and Company.
Education
Hardin Valley Academy - STEM academy
Hardin Valley Academy
04.2015 - 01/2019
Skills
- Knife Work
- Prep Work
- Stocking and Rotating Produce and Alcohol
- Ability to Lead a Shift
- Fast Pace Learner
- Attention to Detail
- Knowledgeable of Current USDA Sanitation Regulations
- Call Service Experience as a Nutrition Specialist
- Banking knowledge
- Ability to process credit card payments discuss credit limits and current balance on credit cards
Volunteer Experience
- Worlds Finest Chocolate, raised money for girls scouts of America, 2007-2013
- Soup/ Clothing Drive, served hot meals and gifted coats and blankets to the homeless, 2007-2013
- National Parks, volunteered my time to help clean up local national parks around Knoxville, 2014
- Toy Drive/ Angel Tree, help collect and distribute toys to children who may not have the privilege of receiving Christmas, Every Year
- Food Drive, collected food for No Kid Hungry, Every Year
Timeline
Credit Card Specialist
Foundever
01.2024 - Current
Nutrition Specialist
Crothall Healthcare
01.2022 - 12.2024
Prep Work
Smokey Mountain Brewery
07.2021 - 01.2022
Busser, Cashier, Dishwasher, Line Cook, Prep, Shift Lead
Newks Eatery
11.2018 - 05.2021
Busser, Cashier, Dishwasher, Line Cook, Prep
Noodles and Company
03.2016 - 11.2018
Hardin Valley Academy - STEM academy
Hardin Valley Academy
04.2015 - 01/2019