Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Overview
11
11
years of professional experience
Work History
Program Coordinator
TennCare
09.2019 - Current
Monitor all Tenncare databases and legacy systems for trends and patterns.
Assign and complete potential duplicate and/or overlay tasks in the TennCare databases and legacy systems.
Create and insert detailed case notes for each potential duplicate and overlay task.
Locate, research, and document potential duplicates and overlays.
Conduct detailed research of person and case details in all TennCare databases and other source and legacy systems.
Use Microsoft Excel and Word to document researched person and case information.
Correct demographic information to duplicate records, overlays, and members in all TennCare databases and legacy systems.
Complete special projects within a timely manner.
Correct eligibility segments in all TennCare databases and legacy systems.
Monitor and report all Tenncare databases and legacy systems for trends and patterns to root out inaccurate data.
Determine eligibility using processing and policy knowledge.
Managed Care Specialist II
TennCare
09.2016 - 09.2019
Registered verifications documents and applications for MSP and Waiver benefits.
Assisted management as needed for special projects.
Registered offline requests from all TennCare units.
Assisted in management and creation of spreadsheet for data storage and daily work assignments.
Administered and assigned Waiver, MSP, LIS, and FFM applications.
Managed reports with inquiries about eligibility determination and addressed errors when necessary.
Determined eligibility using processing and policy knowledge.
Developed training programs for new hires to quickly familiarize them with policies and procedures.
Made phone calls to members daily to ensure information is accurate.
Cashier Team Lead
Pilot Flying J Travel Center
05.2022 - 12.2024
Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Communicated with customers and team members to solve problems.
Restocked and organized merchandise in front lanes and deli.
Oversee parking reservations for drivers.
Ensure food bar is adequately fresh throughout shift.
Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Trained team members on cash register operation and cash handling.
Cashier
TravelCenters of America
04.2014 - 03.2022
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocked, tagged and displayed merchandise as required.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Oversee parking reservations for drivers
Hair Stylist
Mane Event Salon & Sport Clips
06.2015 - 09.2016
Greeted visitors and directed to appropriate stylist.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Increased salon revenue by upselling products and additional treatments during appointments.
Distributed business cards outside of salon to generate new business.
Educated customers on products to maximize benefits.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.