Palani Kumar M

• Senior Manager in Transition (Level 8)
• Reports to AVP (Level 7) or VP (Level 6) per Complexity of Transition
• Create Project Plan, Monitor and Track to Closure
• Bring the project to a successful go-live criteria within the targeted timeline and with a well documented audit trail
• Business Process Mapping and ensure adequacy of standard operating procedures and client specific best practices
• Oversee knowledge transfer
• Coordinating with operations and support functions (such as HR, Technology, Business Excellence, Service Management etc) to identify means of improving our proposals development activities
• Stakeholder Management and interaction with client and client teams
• Providing Status Reports on the progress of the projects, manage RAID logs and Program Management
• Lead & delivered small to large scaled service transition & transformation projects from solutioning, knowledge transfer and stabilization in line with recognized best practice methodology - managing risk, governance, quality assurance, issue resolution, reporting.
• Experienced in identifying Automation opportunities for different business units like financial services & Health Care across different geographies.
• An effective leader with excellent communication, negotiation, relationship building skills and comprehensive knowledge on implementing F&A, FP&A deals

Client, Role, FTEs, Achievements

• International Airlines, Wave Lead, 50, Automation & $ Savings
• Chemical Industry, Wave Lead, 150, Fit gap Analysis
• Mortgage Banking, TWE Lead, 200, On time enablement
• Oil & Gas Industry, Wave Lead, 200, Business setup
• Real Estate , Transition Lead, 175, Successful setup
• Health Care, Transition Lead, 80, Successful setup

• 5 Years in Service Delivery supported for F&A for Banking, Retail and Real Estate projects
• Successfully completed 3 US onsite Transitions and migrated the projects from onsite to offshore Delivery Centers
• Coordination with HR, L&D team to make sure onboard the resources as planned and schedule on pre process trainings for successful transition
• Last project handled with team size of 60 FTEs for F&A domain and successfully transitioned the project from Onshore to offshore
• Accountable to manage Quality Management documents and manage the Internal & External audits
• Responsible to share Process Automation ideas as aligned on contract

• Worked for Telecommunication and Property & Causality Insurance projects
• Creation of PON (Purchase Order Numbers) and creation of FOC (Firm Order Confirmation) to create layout on installing telephone cables for technical team
• Successfully Transitioned P&C Insurance scope from client locations
• Supporting Sales support team and creation of Quote, Premium and other relevant details for P&C
• Leaded team and handling Stakeholder management was key deliverables

• Worked for Doctors office
• Understand payment dues for doctors and reach out with Insurance for claims