Palani Murugan M

• Responded promptly and professionally to inbound chats, emails, and service cases from customers and contractors, ensuring accurate documentation in the call tracking and ticketing system.
• Provided expert support for the troubleshooting and diagnosis of grid-tied solar inverter issues during installation and commissioning, utilizing product schematics, technical manuals, and internal resources.
• Monitored, supervised, and coordinated performance and issues related to solar power plants, ensuring optimal uptime and energy production.
• Approved Tier 1 RMA (Return Material Authorization) cases and offered technical guidance for Tier 1 escalation support.
• Conducted site data analysis to identify hardware and software-related faults, aiding in proactive maintenance and remote troubleshooting.
• Performed testing and repair of inverters including component-level diagnostics.
• Designed inverter strings suitable for specific project requirements, ensuring compatibility with system capacity and environmental conditions.
• Executed firmware updates and command execution remotely, improving device performance and resolving issues without the need for site visits.
• Implemented and supported advanced communication protocols, including zero export functionality and PV-DG synchronization through third-party devices.
• Provided technical training sessions for customers, partners, and contractors on inverter operation, maintenance, and safety practices.
• Maintained thorough documentation of all support activities in CRM and ticketing systems to ensure traceability and knowledge transfer.
• Designed and deployed CRM systems for structured documentation and case history tracking.
• Developed WhatsApp chatbot and portal-based chatbot systems to automate ticket creation and initial support queries.
• Delivered hands-on support and technical expertise for multiple inverter brands, including SOFAR, DEYE, and HOPEWIND models.

Technical Skills

• Experience in handling chiller plants, AHUs, split units, and precision ACs for 24/7 operational environments.
• Proficient in maintenance of LT panels, DG sets, UPS systems, and ensuring power redundancy.
  Skilled in operating and monitoring BMS for efficient energy usage and real-time alerts.
• Knowledge of fire alarm panels, smoke detectors, suppression systems (FM200, Novec 1230).
  Preventive maintenance of pumps, STPs, WTPs, and plumbing lines.
• Coordination with AMC vendors for timely preventive maintenance and issue resolution.
• Ensuring UPS load balancing, battery health checks, and backup availability.

Operational & Soft Skills

• Hands-on experience in scheduling and executing maintenance to minimize downtime.
• Tracking facility equipment lifecycle, AMC contracts, and inventory of spares.
• Implementation of energy-saving practices and monitoring utilities consumption.
  Ensuring all maintenance activities adhere to SLA and compliance standards.
• Familiar with business continuity support, diesel filling during power failures, and emergency drills.
• Support in internal and external audits for safety, compliance, and ISO certifications.
• Coordinating with IT, admin, and security teams for seamless facility operation.
• Supervising facility team members, assigning tasks, and managing shift schedules.
  
  Tools & Software
  CMMS (Computerized Maintenance Management Systems)
  MS Excel / Word / PowerPoint

• Spearhead project execution activities to ensure timely and quality completion in alignment with project milestones.
• Coordinate with BTG (Boiler, Turbine, Generator) and BOP (Balance of Plant) vendors to meet technical specifications and contract requirements.
• Liaise with State and Union Government departments for obtaining statutory and regulatory clearances.
• Review and approve vendor technical drawings for Power Transformers and Bus Ducts.
• Prepare comprehensive project documentation including Monthly Progress Reports, Project Presentations, Meeting Agendas, and MOMs (Minutes of Meeting).
• Lead the erection, commissioning, and testing of Power Transformers on-site.
• Conduct routine testing of single and three-phase Power Transformers ranging from 16 MVA to 750 MVA,
• Execute Type Tests like Temperature Rise and Impulse Tests following IS standards.
• Provide technical support for transformer and generator protection schemes.
• Conduct preventive maintenance planning for transformers and bus ducts.
• Ensure reliable operation and maintenance of power transformers to sustain plant availability.
• Handle technical documentation, support engineering and production teams with accurate records.
• Attend and contribute to coordination meetings with PGCIL, CEA, BHEL, and L&T.
• Respond to emergency calls and maintain high responsiveness in critical situations.
• Maintain and improve power quality generation standards.
• Received Appreciation Letter from the Managing Director for successful commissioning of Unit 2 within record time in the Chhattisgarh pool.
• Successfully processed open access for power transmission from the generating station.
• Ensured timely dispatch of power transformers from BHEL-Jhansi and Bhopal to the project site, significantly reducing downtime.

• Conduct on-site inspections to assess the condition, performance, and installation of distribution transformers, ensuring compliance with industry standards and safety protocols.
• Perform routine and diagnostic testing of transformers, including insulation resistance, turns ratio, and winding resistance tests to evaluate performance and identify potential faults.
• Carry out repair activities on faulty transformers, including core & coil replacement, bushing repairs, oil filtration, and other refurbishment tasks to restore full operational functionality.
• Coordinate with Maharashtra State Electricity Transmission Company Limited (MAHATRANSCO) for project approvals, testing schedules, and documentation to ensure timely and compliant project execution.
• Conducted site inspections, testing, and repairs of distribution transformers.