Pam Bagley
Memphis
Summary
Dynamic Customer Service Specialist with Delta Air Lines, Inc., recognized for building loyalty and delivering positive travel experience. Expert in problem resolution and de-escalation techniques, effectively managing complex situations to ensure customer satisfaction. Proven ability to foster long-term relationships throughout my career.
Overview
41
41
years of professional experience
Work History
Customer Service Specialist
Delta Air Lines, Inc
07.1979 - 05.2020
- Developed rapport with Sky Club members and guests, fostering long-term relationships and loyal return business.
- Delivered exceptional customer service to every passenger through effective problem-solving techniques.
- Managed complex flight delays and cancellations, providing empathy and clear communication to those affected.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Addressed customer complaints and concerns, mitigating dissatisfaction by employing swift and on-point solutions.
Education
High School Diploma -
Jefferson High School
Minneapolis, MN06-1978
Skills
- Active listening
- Problem resolution
- Telephone etiquette
- De-escalation techniques
- Building loyalty
- Sales expertise
Timeline
Customer Service Specialist
Delta Air Lines, Inc
07.1979 - 05.2020
High School Diploma -
Jefferson High School