Pamela Millican
LaFollette
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
13
13
years of professional experience
Work History
Clerical Assistant
Access Medical Billing/Grace Rehabilitation
07.2024 - Current
- Maintain confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensure accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Medical Receptionist/Manager
Internal & Pulmonary Medicine of LaFollette, P.C.
06.2012 - Current
- Manage office logistics by scheduling appointments, maintaining files and collecting payments.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Manage multi-line phone system and pleasantly greeted patients.
- Ensure accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinate specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Manage multi-line phone system.
- Maintain confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Support office staff and operational requirements with administrative tasks.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Order all office supplies and keep check on inventory levels.
Education
General Studies
Campbell County Comprehensive High School
Jacksboro, TN05-1987
Skills
- HIPAA Compliance
- EMR (Electronic Medical Records)
- Medical Terminology
- Multi-Line Phone
- Patient Scheduling
- Insurance Verification
- Customer Service
- Positive attitude
- Attention to detail
Languages
English
Timeline
Clerical Assistant
Access Medical Billing/Grace Rehabilitation
07.2024 - Current
Medical Receptionist/Manager
Internal & Pulmonary Medicine of LaFollette, P.C.
06.2012 - Current
General Studies
Campbell County Comprehensive High School
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