Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Parham

Hendersonville

Summary

Dynamic Community Manager with a proven track record in public relations, marketing coordination, and customer engagement. Passionate about building meaningful relationships and delivering results, I bring a hands-on approach and a solution-driven mindset to every role.

With a background spanning property management, customer service, and client relations, I’ve cultivated versatile skills that translate seamlessly across office and service environments. My reputation for trustworthiness and precision has earned me responsibility over confidential tasks requiring discretion and accuracy.

I thrive in collaborative settings, effectively engaging with employees, tenants, senior leadership, and external vendors. Whether managing the front office or providing client support, I navigate complex situations with composure, positivity, and a strong attention to detail. Multitasking isn’t just a skill—it’s second nature. I consistently rise to the challenge, no matter how demanding the task.

Overview

10
10
years of professional experience

Work History

Community Manager

Fortis Property Management
03.2023 - Current
  • Currently managing 154 units at a conventional community in the Nashville area, supervising three employees, and maintaining occupancy standards at the highest achievable goals.
  • Assists in the preparation and formulation of the annual operating budget for each calendar year and operating the property within the established budget.
  • Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
  • Ensures all weekly, monthly, quarterly, and annual reporting is completed in an accurate and timely manner.
  • Review's and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations.
  • Keeps community occupied with qualified residents through advertising and promotional activities.
  • Complete market surveys and maintain a current knowledge of the local market.
  • Develops and implements an effective resident retention program.
  • Presents lease agreements and renewals at the highest possible rental rates.
  • Resolves resident complaints and oversees eviction proceedings if necessary.
  • Ensures that the physical condition and maintenance of the community is met by thoroughly inspecting the property and units.
  • Adheres to and implements all of Fortis Property Management policies, procedures, and any other duties as needed or required.

Leasing Consultant

Fortis Property Manaagement
07.2022 - 03.2023
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.



Unemployment Claims Specialist

TN Department of Labor
02.2018 - 04.2022
  • Assisted clients with completion of applications and paperwork.
  • Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
  • Followed guidelines when reviewing applicant data to determine eligibility for assistance.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Generated reports detailing findings and recommendations.
  • Assisted with weekly certification of obtaining benefits
  • Adjusted to high work demand during Covid

Merchant Support Specialist/Shift Supervisor

Postemates
08.2015 - 01.2018
  • Demonstrated products to show potential customers benefits, advantages, and encourage purchases.
  • Quickly resolves problems for customers, Merchants, and Postmates via e-mail and phone.
  • Acts as the primary resource for escalations stemming from internal and external tickets.
  • Follow up on pending issues with contracts, equipment, menus, and postmates drivers. Troubleshoots tablets and applications.
  • Works closely with leadership to ensure individual and team goals are met. Improves day-to-day processes and best practices.
  • Communicates with potential Postmates about missing information to keep our recruiting funnel active and prospective Postmates in the loop about their status.
  • Respond to emails from the Fleet about the app, direct deposit, pay, incentives, and more.
  • Collects feedback and provide solutions to the team regarding their issues.
  • Call Postmates when they raise a Live Order Support request, or if they request a call to discuss their feedback.
  • Actively records and report any bugs that need action.
  • Handle all administrative duties surrounding the Fleet experience including pay adjustments, issue tracking, onboarding, off boarding, and more.

Education

No Degree - Business And Managerial Economics

American Baptist College
Nashville
03-2027

High School Diploma -

Antioch Comprehensive High School
Antioch, TN
05-2009

Skills

  • Customer support
  • Community engagement
  • Staff training
  • Daily operations management
  • Leasing and sales
  • Employee recruitment
  • Problem-solving
  • CRM software, Knock, Yardi, RentCafe, Paylocity
  • Knowledgeable in Microsoft, Excel, and Powerpoint

Timeline

Community Manager

Fortis Property Management
03.2023 - Current

Leasing Consultant

Fortis Property Manaagement
07.2022 - 03.2023

Unemployment Claims Specialist

TN Department of Labor
02.2018 - 04.2022

Merchant Support Specialist/Shift Supervisor

Postemates
08.2015 - 01.2018

No Degree - Business And Managerial Economics

American Baptist College

High School Diploma -

Antioch Comprehensive High School
Pamela Parham