Pamela Smith-Echols
Memphis
Summary
Dynamic Patient Service Representative with extensive experience at Regional One Health Medical Center, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and adept at managing high-volume workloads while maintaining accuracy and confidentiality.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Regional One Health Medical Center
02.2025 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Scheduling & Registration Specialist
Regional One Health Medical Center
07.2024 - 02.2025
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Determine and collects patient financial liability and creates estimates, if applicable.
Admissions Representative
Baptist Tipton Hospital
06.2021 - 07.2024
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Registers patient accurately, efficiently, and professionally to ensure database integrity and facilitate claims processing.
- Applies financial screening guidelines to ensure proper procedures are followed in obtaining upfront collections for the specific facility.
Analyst
Baptist Memorial Hospital
08.2005 - 06.2021
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Gathered, organized and input information into digital database.
- Process and analyze medical record information. Monitors reports for chart completion.
- Index medical records into epice electronic database.
Education
Business Administration
Penn Foster Career School
Scranton, PA01-2021
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Medicaid
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Check-in coordination
- Appointment reminders
- Appointment confirmation
- Multitasking and organization
- Patient registration
- Registration and admissions
- Payment processing
- Fee collection
- Team leadership
Timeline
Patient Service Representative
Regional One Health Medical Center
02.2025 - Current
Scheduling & Registration Specialist
Regional One Health Medical Center
07.2024 - 02.2025
Admissions Representative
Baptist Tipton Hospital
06.2021 - 07.2024
Analyst
Baptist Memorial Hospital
08.2005 - 06.2021
Business Administration
Penn Foster Career School
Similar Profiles
Lenerika Nolan JacksonLenerika Nolan Jackson
Patient Care Coordinator at Regional One Health Medical CenterPatient Care Coordinator at Regional One Health Medical Center
Chasity StoutChasity Stout
Medical Assistant (Intern) at Regional One Health Medical CenterMedical Assistant (Intern) at Regional One Health Medical Center
Dominique PhillipsDominique Phillips
Patient Access Specialist at Regional One Health Medical CenterPatient Access Specialist at Regional One Health Medical Center
Tangela DoverTangela Dover
Team Lead at FedEx Supply ChainTeam Lead at FedEx Supply Chain
MAKAYLON MURPHYMAKAYLON MURPHY
Order Processing Clerk at Advanced Warehousing LLCOrder Processing Clerk at Advanced Warehousing LLC