PAPITHA A

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Partnered with various stake holers to effectively manage and budget.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Transitioned new processes successfully with the FTE of 100+ at various levels.
• Retention Champion consecutively.
• Efficient Client communications

• Interviewed, performed background checks, hired, and trained 85 of associates in 2023.
• Liaised with team members, stakeholders and to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Conducted performance evaluations and provided constructive feedback to employees.
• Developed and maintained relationships with customers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.

• Built strong relationships with customers through positive attitude and attentive response.
• Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
• Worked with customer service to handle escalated customer issues.

• Verified signatures and checked medical charts for accuracy and completion.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.

• Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Correctly coded and billed medical claims for various hospital and nursing facilities.
• Verified signatures and checked medical charts for accuracy and completion.

CPC Certified (94%) Medical Coder, Senior Coder, Team Coordinator (SPOC), Team Leader, Deputy Manager, Manager Operations Coding Services.

Specialty Handled - Surgery, E&M OP, IP, OB-Gyn, ED Facility & Profee, Radiology & Ambulance Coding