Summary

Overview

Work History

Education

Skills

Timeline

Paris Fox

Memphis

Summary

Experienced and results-driven administration professional with over 10 years in office operations and administration, patient scheduling, billing, and insurance verification. Demonstrated success in improving revenue cycle efficiency, enhancing patient satisfaction, and fostering productive relationships with cross-functional teams. Skilled in EMR systems, HIPAA compliance, and insurance coordination. Recognized for attention to detail, communication skills, and dedication to continuous improvement.

Overview

years of professional experience

Work History

Advanced Medical Support Assistant

Department of Veterans Affairs

09.2023 - Current

Schedule, reschedule, and manage patient appointments and consultations and prior authorizations across multiple departments.
Prepare encounter forms for clinic visits and ensure patient records are accurate and complete.
Process Medical records for appointments and review by clinical staff.
Verify patient insurance and demographics, update records in real time.
Process emergency and non-emergency patient transfers to VA and private facilities.
Communicate with physicians, case managers, and allied staff using strong interpersonal skills.

Billing Quality Rep/ Care Support Coordinator

Prospero Health/Optum

03.2021 - 02.2025

Oversaw revenue cycle processes, ensuring accurate and timely billing across markets.
Conducted audits and data analytics to improve billing performance and reduce claim denials.
Processed medical records and referrals for UnitedHealthcare and BCBS.
Handled insurance enrollment and benefit verification for over 300 patients monthly.
Facilitated coordination for Prior Authorizations for DME, hospice, and admission processes in line with payer requirements.

Financial Counselor/ Business Support Coordinator

Methodist University Transplant Clinic

05.2018 - 03.2021

Work with patients, families, staff, and representatives from outside agencies to collect deductibles and co-pays, set up payment plans, and evaluate bad debt.
Explained complex insurance coverage to patients and families; established payment plans and collected co-pays.
Verified pharmacy and Medicaid benefits for infusion services.
Registered patients accurately to ensure smooth claims processing.
Maintained compliance with payer and regulatory guidelines across departments.
Collaborated with finance and clinical teams to ensure timely treatment approvals.
Responsible for the creation of a means to facilitate collaboration and standardization across all venues of care within the healthcare entity in support of the treatment initiation approval process and validation of covered indications relating to the ordered/prescribed procedures.
Work with Microsoft 365, including Excel spreadsheets, Microsoft Word, and Outlook.

Registration Representative

Christ Community Healthcare Services

05.2016 - 05.2018

Greeted patients, managed check-ins, and facilitated registration and appointment scheduling.
Ensured accurate billing information collection and patient education on follow-up processes.
Organized team huddles and led monthly scheduling coordination meetings.
Provided first-line support and referral routing via phone and in-person.

Patient Service Representative

St. Francis Medical Partners

09.2014 - 05.2016

Managed patient check-ins, appointment scheduling, and insurance verification.
Handled billing inquiries and processed payments for visits and diagnostic testing.
Maintained and updated medical records and physician orders efficiently.

Education

Master of Science - Health Information Management

Southern New Hampshire University

Manchester, NH

01-2026

Bachelor of Business Administration - Health Service Administration

Strayer University

Memphis, TN

01-2020

Associate of Applied Science - Medical Office Professional

Concorde Career College