Paris Malone
Memphis
Summary
Experienced with managing customer accounts and collections. Utilizes excellent communication and negotiation skills to resolve disputes and secure payments. Knowledge of industry practices and customer service principles to ensure client satisfaction.
Very knowledgeable with solid background in customer service and collections. Successfully managed customer accounts, resolving disputes and ensuring timely payments. Demonstrated strong communication and problem-solving skills to enhance customer relations.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Collection Customer Service Representative
Internal Revenue Service, IRS
01.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Addressed customer account discrepancies and concerns.
Quality Assurance Analyst
Natural Plex
02.2023 - 01.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Auditor
AmerisourceBergen
11.2018 - 12.2022
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Audited activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
Education
High School Diploma -
Mitchell High School
Memphis, TN05-2007
Skills
- Goal oriented
- Debt collection
- Patience and persistence
- Data entry proficiency
- Customer consultation
- Payment agreements
- Customer service
- Teamwork and collaboration
- Organization skills
- Payment plan implementation
- Teamwork
- Problem-solving
- Multitasking
- Problem-solving abilities
- Updating customer accounts
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
- Active listening
- Verbal and written communication
- Debt settlement
- Data entry skills
- Creative problem solving
- Decision-making
- Debt recovery
- Payment scheduling
Timeline
Collection Customer Service Representative
Internal Revenue Service, IRS
01.2024 - Current
Quality Assurance Analyst
Natural Plex
02.2023 - 01.2024
Auditor
AmerisourceBergen
11.2018 - 12.2022
High School Diploma -
Mitchell High School
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