Parker Boudreau
Nashville
Summary
As an IT Specialist and Solution Provider, my role encompasses comprehensive expertise in diagnosing and resolving hardware issues, deploying new technological assets, and ensuring uninterrupted business operations. I'm responsible for assessing operational needs and implementing effective, sustainable solutions. By collaborating closely with team members and customers, I consistently enhance system reliability and functionality to support business goals.
Overview
9
9
years of professional experience
Work History
Field IT Specialist/Maintenance Technician
Driven Brands
02.2025 - Current
- Act as the first line of support on end-user requests for hardware and software
- Configure and set up new installations of car wash Point of Sale (PoS) and Tunnel Control at locations in their region
- Configure new computers, mobile phones, and other hardware for users
- Configure VoIP desk and mobile phones
- Install and diagnose Camera systems
- Install and support Office 365, Remote access software, and various other applications
- Networking cabling, switches, and Internet connections in the various offices and carwash outlets
- Proactively monitor and keep the region’s car washes operational
- Actively communicate with District Managers and site staff to ensure awareness of your support or maintenance activities
- Implement IT infrastructure (software & hardware) projects
- Ensure the IT employee & security policy is followed throughout the company, to ensure successful IT audit
IT Specialist
SA Swallowing Services
01.2017 - Current
- Sole IT worker for the company.
- Manages technology and asset life-cycle.
- Identifies and resolves network and system performance problems.
- Installs, monitors, and maintains telecommunications equipment including cabling and provides technical guidance as needed.
- Performs or manages adds/moves/changes/deletions to network equipment.
- Troubleshoots high-speed Internet access problems.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Set up video system for educational component for classes.
Solution Provider
AT&T Solution Provider
06.2024 - 10.2024
- Engaged with new/existing clients to assess current services and identified areas that needed improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed technology/asset life-cycle. Verified that necessary equipment was ordered and available.
- Diagnoses and resolves network and system performance issues.
- Responsible for installing, monitoring, and maintaining telecommunications equipment, including cabling, while providing technical support and guidance as needed.
Cashier
Wine Cellar
02.2022 - 05.2024
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
Full-Time Installer/Repair Man
Window World of Jackson
01.2020 - 02.2022
- Installed complete systems at new residential and business construction sites.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Education
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN05.2024
High School Diploma - undefined
Hillwood High School
Nashville, TN01.2015
Skills
- C/C
- Python
- POS Systems
- Team Player
- Peripheral Repair
- Hardware Installation
- Technical Support
- C#
- Go Programming Language
- Strong Communication Skills
- Application installations
- Debugging
- Desktop Technical Support
- Wiring
- POS Installation/Support
Relevant Coursework
- Network Security (A+)
- Data Communication and Networks (A)
- Software Engineering (A)
- Blockchain and Smart Contracts (A+)
- Data Analysis (A+)
- Computer Languages: Visual Programming (A+)
- Theory of Programming Languages (B+)
- Discrete Structures (A)
- Working towards CCNA
Additional Information
- Projects: 2018-Present
- 2D Platformer - MTSU
- Worked with a team to develop a platforming game. I designed all the mechanics around the players movement such as running, jumping, wall sliding, and double jumps.
- Bone Twins – Yangseung Jeong Ph.D
- Worked with a team to design an application that takes data of two bones and determines the likelihood they came from the same body. I was incharge of taking Dr. Jeong's data and formatting it to be used by our program as well as writing the code to print a graph that shows the probability.
- 3 Pillars of Aspirations – John Ashford Ph.D
- Designed an application that takes data of a patient and determines the risk level of the patient aspirating based on the research of Dr. Ashford. Designed the UI and wrote code to print out the risk level of the patient based on what was entered into the program.
- Classroom Projects – MTSU
- Designed a program that allows for 2 computers to message one another.
- Built a compiler for the COOL programming language from the ground up.
- Dungeons & Dragons Adobe Class Coding
- Wrote code to show what different classes were able to do at specific levels automatically so people would not need to write down/update the classes themselves
Timeline
Field IT Specialist/Maintenance Technician
Driven Brands
02.2025 - Current
Solution Provider
AT&T Solution Provider
06.2024 - 10.2024
Cashier
Wine Cellar
02.2022 - 05.2024
Full-Time Installer/Repair Man
Window World of Jackson
01.2020 - 02.2022
IT Specialist
SA Swallowing Services
01.2017 - Current
High School Diploma - undefined
Hillwood High School
Bachelor of Science - Computer Science
Middle Tennessee State University