Parker Smith
Murfreesboro
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest engagement and satisfaction through attentive service and effective problem-solving. Experienced in maintaining cleanliness standards, ensuring a welcoming environment for all patrons.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Leader
Popeyes® Louisana Kitchen
08.2022 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Education
Lavergne
La Vergne, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
Timeline
Server
Cracker Barrel
02.2024 - Current
Shift Leader
Popeyes® Louisana Kitchen
08.2022 - 02.2024
Lavergne
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