Pascia Weeden
Antioch
Summary
Innovative Business Analytics Manager focused on end-to-end data analysis and performance metrics. Committed to fostering high-performing teams and delivering impactful insights that facilitate informed decision-making across multiple departments.
Overview
25
25
years of professional experience
Work History
Business Analytics Manager
Cigna Healthcare
Nashville
02.2017 - Current
- Lead and develop a high-performing analytics team, providing direction, mentorship, and performance management to ensure consistent delivery of accurate, timely, and meaningful insights and help with individual growth and skills advancement
- Oversee end-to-end data analysis activities, ensuring data is collected, validated, and translated into insights that support operational efficiency, continuous quality improvement, and strategic goals
- Align analytical findings with existing business processes, evaluating how workflows, policies, and operational practices impact outcomes, identify opportunities for improvement
- Develop clear, actionable data stories that communicate trends, opportunities, and risks to existing and proposed processes, enabling informed decision-making at all organizational levels
- Establish and maintain performance metrics and dashboards, ensuring leaders have clear visibility into key indicators around process breakdowns and gaps and progress toward organizational targets
- Collaborate with cross-functional teams (Business Leaders, IT/Development, Project Management, Operations, Knowledge Management, Training, Change Management) to insure data insights are integrated into project plans, business cases, and operational initiatives
- Support project success by providing data-driven insights during planning, execution, and post-implementation reviews
Vice-President, Board of Managers
GiGi's Playhouse Nashville
Nashville
01.2015 - 12.2017
- Responsible for managing facility staff, creating a culture of strong collaboration through teamwork, and providing opportunities for growth and advancement
- Responsible for the development and oversight of the overall strategic plan for all operational activities: Therapeutic Programs, Educational Tutoring, Family outreach and engagement, Job Coaching, Volunteer recruitment and retention
- Responsible for assisting the Board of Managers with the 2-5 year Achievement Center strategic plan, general fundraising, events, board recruitment, and community outreach
CAC Manager Southeast Region
Cigna Healthcare
Nashville
03.2015 - 02.2017
- Owned several critical activities in support of strategic goals and successes of CAC initiatives
- Responsible for consulting and collaborating with matrix partners to develop a successful plan implementing and servicing new and existing CAC partnerships
- Overall accountability for setup and substantial maintenance activities of CAC relationships to include: implementation, project management, guidance on structure and reporting design, group restructures and/or additions or terminations, payment structure and/or banking changes
- Serve as the Subject Matter Expert on CAC processes & operationalizing new products as it relates to CAC structure
Collaborative Accountable Care Team Lead
Cigna Healthcare
Nashville
05.2013 - 03.2015
- Responsible for completing Scope and Assess analysis for potential and existing CAC relationships.
- Complete Roster Analysis to provide actionable insights, and performance, alignment reporting and Pre-JOC meeting preparation
- Responsible for ongoing CAC Analyst training, process update documentation, an overall team development and continuous quality improvement
Co-Volunteer Coordinator
Gigi's Playhouse Nashville
Nashville
10.2013 - 01.2015
- Managed volunteer recruitment, orientation, and training
- Responsible for the development and oversight of the overall strategic plan for volunteer recruitment and retention.
- Responsible for assisting the Board of Managers with the 2-5 year Achievement Center strategic plan, general fundraising events, board recruitment, and community outreach
Medical Onboarding Team Lead
Cigna Healthcare
Nashville
01.2012 - 05.2013
- Served as a subject matter expert for all onboarding, PDM processes, and project initiatives.
- Managed inventory for all baseline work & special projects, and identified trends in performance data to create departmental continuous process improvement initiatives
- Responsible for overall team member coaching and training & development
- Collaborated with matrix partners to ensure successful completion of all provider data inventory
Provider Relations Sr. Assoc./Medical Onboarding
Cigna Healthcare
Nashville
04.2010 - 12.2011
- Provided coaching to new hires and existing peers.ents for all processed work
- Provided coaching to new hires & existing peers
- Built relationships with internal and external matrix partners to: ensure accurate and timely processing of provider data requests, maintain effective channels of communication, provide continuous education to ensure complete understanding of Cigna's policies and procedures, provide actionable/detailed information for credentialing and successful loading into all claims systems
- Performed root cause analysis reviews on all issues arising from provider data requests
Project Manager
FedEx Office
Nashville
02.2007 - 03.2010
- Managed multiple projects to ensure accurate, timely, and cost effective completion
- Managed daily operations on the production floor to ensure all areas were running effectively and efficiently
Sr. Facility Administrator/Trainer/SPOC
Cigna Healthcare
Nashville
09.2002 - 05.2006
- Trainer for a business initiative to ensure accurate claims payment for contracted facilities and ancillaries.
- Served as a liaison between Network Operations and Policy & Procedures teams to identify and close gaps in loading documentation
- Functioned as a single point of contact for Cigna's operations team, ensuring trained team members could successfully implement new loading processes and procedures.
- Served as subject matter expert for provider contract loading in all systems.
Internal Provider Relations Representative
Cigna Healthcare
Indianapolis
10.2001 - 09.2002
- Managed Provider contracts for a region of Northern Indiana: escalated claims, 1st and 2nd level appeals, and any other provider contracting issues.
- Performed root cause analysis on complex issues to identify: trends, training & educational opportunities, process gaps & breakdowns, technology updates
- Maintained effective channels of communication with provider's and their staff, provided continued education to ensure a complete understanding of Cigna's policies and proceedures
- Worked with External Provider Relations staff and other internal matrix partners to improve overall provider customer service and satisfaction
Facility Administrator/Fee Schedule Specialist
Cigna Healthcare
Nashville
12.2000 - 10.2001
- Served as a liaison between Network Operations and Health Plans to ensure an understanding of claim system logic.
- Served as liaison between Network Operations and Health Plans to ensure understanding of claim system logic
- Created provider fee schedules in line with contract language to ensure accurate payment.
- Created and maintained provider data profiles in all systems.
- Resolved pended claim issues
Education
Bachelor of Science - Healthcare Administration & Planning
Tennessee State University
Nashville, TN12-2000
Some College (No Degree) - Certificate in Healthcare Administration/Planning
Meharry Medical College
Nashville, TNSkills
- Data visualization
- Data storytelling
- Performance metrics
- End-to-end analysis
- Project success support
- Cross-functional collaboration
- Strategic planning
- Process improvement
- Team leadership
- Decision making
- Critical thinking
- Adaptability to change
- Relationship management
- Mentoring and coaching
- Data quality management
- Business intelligence
- Effective communication
- Analytical thinking
- Complex Problem-solving
- Organizational skills
- Multitasking Abilities
- Data-driven decision making
- Active listening
- Project management
Timeline
Business Analytics Manager
Cigna Healthcare
02.2017 - Current
CAC Manager Southeast Region
Cigna Healthcare
03.2015 - 02.2017
Vice-President, Board of Managers
GiGi's Playhouse Nashville
01.2015 - 12.2017
Co-Volunteer Coordinator
Gigi's Playhouse Nashville
10.2013 - 01.2015
Collaborative Accountable Care Team Lead
Cigna Healthcare
05.2013 - 03.2015
Medical Onboarding Team Lead
Cigna Healthcare
01.2012 - 05.2013
Provider Relations Sr. Assoc./Medical Onboarding
Cigna Healthcare
04.2010 - 12.2011
Project Manager
FedEx Office
02.2007 - 03.2010
Sr. Facility Administrator/Trainer/SPOC
Cigna Healthcare
09.2002 - 05.2006
Internal Provider Relations Representative
Cigna Healthcare
10.2001 - 09.2002
Facility Administrator/Fee Schedule Specialist
Cigna Healthcare
12.2000 - 10.2001
Bachelor of Science - Healthcare Administration & Planning
Tennessee State University
Some College (No Degree) - Certificate in Healthcare Administration/Planning
Meharry Medical College