Pashae Olivier
Clarksville,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Child and Youth Program Assistant
Army Installation Management Command
01.2025 - 09.2025
- Provide care, supervision, and accountability for 2children and youth in Army Child and Youth Programs.
- Plan and facilitate age-appropriate activities to promote development and engagement.
- Supervise participants during indoor/outdoor activities, field trips, and special events.
- Ensure compliance with policies and safety regulations.
- Assisted with meal and snack preparation and service.
- Implemented behavior management strategies to foster positive interactions among participants.
- Transport children in government vehicles as needed.
Customer Service Representative
Results CX
12.2022 - 09.2023
- Managed 30–70 inbound and outbound calls daily using advanced call management systems, ensuring timely issue resolution and thorough documentation.
- Verified beneficiary eligibility and enrollment across multiple information systems to support accurate service access and care coordination.
- Processed healthcare plan orders with precision and updated customer records, maintaining compliance with HIPAA and organizational data standards.
- Scheduled annual health check appointments by coordinating between patients and home healthcare nurses in a remote call center environment.
- Responded to enrollee questions and concerns, providing clear, empathetic support and health plan education.
- Assisted patients with navigating care request procedures and resolving issues related to service access.
- Identified and escalated service barriers to leadership, contributing to operational improvements.
- Entered outcomes and patient interactions into a tracking system, ensuring accurate and timely data entry.
- Maintained strong call control, followed scripts, and consistently met or exceeded performance benchmarks.
- Implemented process improvements that enhanced workflow efficiency for support operations.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Utilized CRM software to track interactions and improve service delivery.
- Trained new team members on customer service protocols and best practices.
Administrative Assistant
As Your Booked, Bonds Inc
04.2020 - 12.2022
- Delivered comprehensive administrative and clerical support that improved overall office efficiency and supported a team of staff in a fast-paced environment.
- Managed 30-50 incoming calls each day; provided accurate information, resolved inquiries, and ensured timely follow-up, strengthening customer satisfaction and communication flow.
- Served as the primary point of contact for visitors, clients, and personnel, providing professional assistance and routing individuals to the correct departments to streamline daily operations.
- Maintained highly organized digital and physical filing systems, improving document retrieval time and supporting compliance with office standards and audit requirements.
- Entered, updated, and verified large quantities of data with exceptional accuracy, contributing to error-free records and reliable administrative reporting.
- Utilized Microsoft Word, Excel, and Outlook to prepare polished correspondence, multi-sheet spreadsheets, and scheduled calendars, increasing workflow efficiency and team coordination.
- Coordinated and scheduled multiple meetings, appointments, and events weekly; prepared agendas, compiled meeting materials, and documented accurate notes to support clear team communication.
- Operated and troubleshot office equipment, including printers, copiers, scanners, and multi-line phone systems, and arranged timely maintenance to minimize downtime and prevent delays.
- Used email, online platforms, and digital collaboration tools to support internal communication across teams, ensuring timely information sharing and smooth coordination of tasks.
Dispatch Manager
A2 Towing AND TRANSPORT LLC
05.2018 - 04.2020
- Scheduled and dispatched 15–40 workers, crews, and service vehicles per shift, ensuring timely response to customer requests and efficient allocation of personnel and equipment.
- Coordinated daily work schedules and route plans, communicating updates and instructions via radio, phone, and two-way systems to keep field teams informed and on task.
- Handled 30–80+ customer inquiries per day, resolving issues, documenting service needs, and relaying accurate information to supervisors and field personnel.
- Maintained detailed logs and records for hundreds of work orders, including customer requests, completed work, expenses, inventory levels, and dispatch activities.
- Monitored the real-time location of multiple crews and vehicles to maximize productivity, reduce delays, and maintain service continuity throughout the shift.
- Arranged and coordinated repairs or service calls, reducing downtime and restoring operations quickly by redirecting resources and adjusting schedules as needed.
- Assessed work orders and specifications to determine required equipment, vehicle types, material quantities, and staffing levels, improving accuracy in planning and preparation.
Provided field personnel with updates on traffic conditions, hazards, delays, and road closures, enhancing safety and route efficiency. - Oversaw all communications within assigned territories, ensuring clear information flow and operational readiness by ordering, tracking, and issuing supplies and equipment.
- Contributed to improved service performance by maintaining strong situational awareness, reducing response times, and supporting consistent on-time task completion.
Automated Logistical Specialist
US ARMY
11.2013 - 05.2018
- Excelled in supervising and training a team of five employees, ensuring strict adherence to company policies and deadlines, which resulted in a consistent record of 100% early and on-time submission rates, with zero errors.
- I managed the processing and distribution of various awards, administrative documents, and legal paperwork for 146 employees, maintaining the utmost confidentiality throughout all tasks.
- Additionally, I took responsibility for safeguarding and maintaining company equipment valued at $13.3 million on a daily basis.
- I also spearheaded weekly status meetings to communicate agency revenue growth, and successfully processed 4,444 materials independently, contributing to a substantial company profit of $982,547.
- In addition to these leadership and administrative duties, I have extensive experience in supply management, including receiving, storing, assembling, and distributing a wide range of supplies, materials, and equipment, using mechanized, automated, and manual handling equipment.
- I maintained accurate inventory records by logging receipt, storage, and shipment data, and ensured proper organization and maintenance of stock according to established procedures, utilizing forklifts and motor vehicles as necessary to support operational needs and facilitate efficient material handling tasks.
Education
Technical Or Occupational Certificate - Electronic Medical Records (EMR)
Penn Foster Career School
Scranton, PA2025
Bachelor's degree - Health Science
Georgia Southern University
Fort Stewart, GAAssociate's degree - General studies
Central Texas College
Fort Stewart, GA2020
Timeline
Child and Youth Program Assistant
Army Installation Management Command
01.2025 - 09.2025
Customer Service Representative
Results CX
12.2022 - 09.2023
Administrative Assistant
As Your Booked, Bonds Inc
04.2020 - 12.2022
Dispatch Manager
A2 Towing AND TRANSPORT LLC
05.2018 - 04.2020
Automated Logistical Specialist
US ARMY
11.2013 - 05.2018
Technical Or Occupational Certificate - Electronic Medical Records (EMR)
Penn Foster Career School
Bachelor's degree - Health Science
Georgia Southern University
Associate's degree - General studies
Central Texas College