Patrice Nicholson
Kingsport
Summary
Skilled administrative assistant with excellent interpersonal, communication, and customer relations skills. Able to meet tight deadlines and
Efficient medical secretary and administrative assistant with background in managing front office operations, employee training, patient scheduling, and record-keeping within office settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by successfully adapting to new technologies, processes and work flow.
Overview
13
13
years of professional experience
Work History
Veterinary Receptionist
Jonesborough Animal Hospital
Jonesborough
01.2025 - Current
- Kept track of client's payment history and updated account information accordingly.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
Corporate Trainer
Majorel USA, Inc.
Chandler
05.2022 - 12.2024
- Facilitated training classes using my comprehensive knowledge of the required skills.
- Created and delivered learning programs to teach employees skills that are beneficial for their professional development.
- I explained new concepts and provided ongoing learning opportunities for employees to increase work performance, boost morale, strengthen employee engagement and increase retention.
- I helped the company develop a skilled, knowledgeable workforce able to meet key business objectives.
- Lead onboarding procedures for new employees, train employees on new technologies and educated teams on the company's corporate policies and procedures.
- Maintained records of all participant feedback from trainings and reported results to management team.
- Adapted existing materials based on changing business needs or objectives.
- Participated in professional development seminars or conferences relating to corporate training techniques.
- Planned virtual classroom sessions utilizing video conferencing technology.
- Generated reports detailing progress made by participants throughout the duration of their program.
- Organized and facilitated team building activities to build a cohesive work environment.
Customer Service Representative
Majorel USA, Inc.
Chandler
04.2021 - 05.2022
- Support customer's orders by adding/changing items as requested, issuing replacements or credits and working with carriers to resolve shipping investigations.
- I respond to customer emails and send customer notifications and correspondences on a daily basis.
- Receive incoming and make outbound calls to ensure customer satisfaction.
- I also assist other agents by working floor support for both Tiers 1 and 2.
- I have also helped with shadowing for Tiers 1 and 2 and assist with training gradbays.
- I also worked one on one with agents that were struggling by providing them extra training as well as leading team meetings and training agents on how to achieve and maintain KPI's.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
Assembly Pros
Rogersville
10.2012 - 04.2020
- Assisted the company in preparing proposals for new business.
- Scheduled jobs and assisted in making travel arrangements.
- Answered incoming calls, answered customer inquiries and directed messages to the correct party.
- Proofread business documents to check spelling, grammar and compliance with office policies.
- Documented payments and expenses to keep financial records current.
- Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
- Supported front office staff by providing word processing of correspondence and reports.
- Aided customers in applying and obtaining finance options from various lenders.
- Provided training to new hires on office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Monitored inventory levels and placed orders when needed.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
Certificate of Completion - Administrative Office Technology
Tennessee College of Applied Technology
Surgoinsville, TN08.1993
High School Diploma -
Cherokee High School
Rogersville, TN05.1992
Skills
- Data management
- Workflow optimization
- Manage correspondence
- Set appointments
- Administrative Experience
- Front Desk
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Office Experience
- Microsoft Office
- Customer service
- Meeting facilitation
- Leadership
- Team development
- Client account management
- Appointment scheduling
- Data accuracy auditing
- Team collaboration
- Staff training
- Communication skills
- Problem solving
- Conflict resolution
- Attention to detail
- Organizational skills
- Office administration
- Veterinary standards and procedures
- Medication dispensing
- Documentation
- Front desk operations
- Medical billing
- Effective multitasking
- Initiative-taking
- Veterinary medical records software
- Teamwork and collaboration
- Medical recordkeeping
- Billing and invoicing
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Office manager, Proficient, 03/01/20
- Customer service, Proficient, 02/01/21
- Customer focus & orientation, Proficient, 04/01/24
Timeline
Veterinary Receptionist
Jonesborough Animal Hospital
01.2025 - Current
Corporate Trainer
Majorel USA, Inc.
05.2022 - 12.2024
Customer Service Representative
Majorel USA, Inc.
04.2021 - 05.2022
Office Manager
Assembly Pros
10.2012 - 04.2020
Certificate of Completion - Administrative Office Technology
Tennessee College of Applied Technology
High School Diploma -
Cherokee High School