Patricia Clark
Clarksville
Summary
Diligent Hotel & Housekeeping Supervisor with solid background in managing front desk & housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail.
Overview
24
24
years of professional experience
Work History
Front Desk & Housekeeping Supervisor
Oak Grove Racing Gaming & Hotel
02.2021 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
- Supervised housekeeping staff to ensure cleanliness standards were maintained across all areas.
- Improved guest satisfaction by implementing efficient cleaning schedules and procedures.
Front Desk Manager
Riverview Inn Hotel
02.2019 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Attended staff meetings and brought issues to attention of upper management.
Famous Dave's BBQ
Front of House Lead
01.2017 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
Metro Police Department
04.2001 - 03.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Answered and redirected incoming phone calls for office.
- Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized successful company events that promoted team building and boosted morale among staff members.
- Assisted with recruitment efforts, successfully filling open positions in a timely manner.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
- Managed employee exit interviews and paperwork.
- Efficiently delivered personnel information to management for speedy corrective action.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Maintained and scheduled complex calendars.
- Enhanced employee satisfaction by implementing innovative HR policies and procedures.
Education
No Degree - Elementary Education
Volunteer State Community College
Gallatin, TNSkills
- Team leadership
- Staff supervision
- Quality control
- Time management
Timeline
Front Desk & Housekeeping Supervisor
Oak Grove Racing Gaming & Hotel
02.2021 - Current
Front Desk Manager
Riverview Inn Hotel
02.2019 - 04.2020
Famous Dave's BBQ
Front of House Lead
01.2017 - 02.2018
Administrative Assistant
Metro Police Department
04.2001 - 03.2015
No Degree - Elementary Education
Volunteer State Community College
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