Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Patricia Clifford

Springhill

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Overnight Stocker

Whole Foods Market Inc
10.2024 - 01.2025
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Receptionist

Moonshine Harley Davidson
01.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Homeschool Teacher

Homelife Academy
08.2018 - 05.2022
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet my children's needs.
  • Encouraged intellectual curiosity by incorporating stimulating topics outside traditional subject matter into lesson plans. example Bible
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.

Remote Intake Representative

EviCore Healthcare Formerly Care Core National
03.2021 - 09.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

Call Center Representative

Amazon.com
08.2017 - 03.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

GED -

Pearl Cohn Adult Learning Center
Nashville, TN
02-2002

Skills

  • Stocking shelves
  • Pallet jack operation
  • Product restocking
  • Heavy lifting
  • Maintaining safety
  • Label reading
  • Stockroom maintenance
  • Efficient movement
  • Shelf organization
  • Equipment monitoring
  • Workplace cleanliness
  • Retail Industry Experience
  • Customer service
  • Customer support
  • Data entry
  • Call center customer service
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • File management
  • Mail handling
  • Multi-line telephone operation

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised team of 10 staff members.

Interests

  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Road Trips
  • Learning new cooking techniques and expanding my culinary skills
  • Crafting and DIY Projects
  • Music

Timeline

Overnight Stocker

Whole Foods Market Inc
10.2024 - 01.2025

Receptionist

Moonshine Harley Davidson
01.2022 - 09.2022

Remote Intake Representative

EviCore Healthcare Formerly Care Core National
03.2021 - 09.2021

Homeschool Teacher

Homelife Academy
08.2018 - 05.2022

Call Center Representative

Amazon.com
08.2017 - 03.2018

GED -

Pearl Cohn Adult Learning Center

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Patricia Clifford