Patricia Hernandez
Nashville
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dollar Tree. Proven expertise in efficient cash management and complaint resolution, consistently enhancing customer satisfaction. Adept at multitasking and fostering team collaboration, driving repeat business through exceptional service and product knowledge. Committed to maintaining high operational standards and maximizing profitability.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in multitasking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Simply 10
04.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Cracker Barrell Old Country Store
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Manager
Dollar Tree
01.2017 - 10.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/Bartender
Applebee's Grill + Bar
01.2015 - 05.2017
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Science - Sociology
Southern New Hampshire University
Hooksett, NH03-2027
High School Diploma -
Glencliff High School
Nashville, TN05-2016
Skills
- Efficient cash drawer management
- Returns management
- Product restocking
- Time management skills
- Hospitality and accommodation
- Complaint resolution
- Customer service
- Credit and cash transactions
- Retail merchandising
- Cash management
- Cash handling expertise
- POS system operations
- Point of sale proficiency
- Financial records oversight
- Team collaboration
- Records maintenance
- Multitasking and organization
- Problem-solving
- Policy enforcement
- Task delegation
Certification
- ABC License - 5 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Simply 10
04.2025 - Current
Server
Cracker Barrell Old Country Store
06.2022 - Current
Assistant Manager
Dollar Tree
01.2017 - 10.2019
Server/Bartender
Applebee's Grill + Bar
01.2015 - 05.2017
Bachelor of Science - Sociology
Southern New Hampshire University
High School Diploma -
Glencliff High School
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