Patricia Keith
Riceville
Summary
Dynamic Benefits Administrator with expertise in enrollment procedures and effective communication, successfully enhancing employee satisfaction at CBL & Associates Properties. Proven track record in maintaining confidentiality and accuracy in benefits administration, ensuring seamless processing of life event changes and resolving inquiries promptly. Committed to fostering engagement activities within the workplace.
Overview
35
35
years of professional experience
Work History
Receptionist
CHI Memorial Family Practice Cleveland
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Benefits Administrator
CBL & Associates Properties
11.1999 - 05.2022
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
Auditor
Golden Gallon
11.1989 - 11.1999
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Education
High School Diploma - General Studies
Soddy Daisy High
Soddy, TN06.1982
Skills
- Effective communication
- Benefits administration expertise
- Enrollment procedures
- Engagement activities
Timeline
Receptionist
CHI Memorial Family Practice Cleveland
07.2022 - Current
Benefits Administrator
CBL & Associates Properties
11.1999 - 05.2022
Auditor
Golden Gallon
11.1989 - 11.1999
High School Diploma - General Studies
Soddy Daisy High
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