Patricia Mathis
Afton
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Wearhouse worker
HSN
Greeneville
02.2022 - 12.2025
- Loaded and unloaded shipments following safety procedures.
- Maintained accurate inventory records using warehouse management systems.
- Packaged products securely for shipping to prevent damage in transit.
Processor
Koch Foods
Morristown
03.2014 - 10.2020
- Washed and cleaned the product
- Cut and sorted product
- Inspected the product for packing and shipping
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City
08.2007 - 06.2012
- Documented customer interactions using company software systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
GED
Greeneville, TNSkills
- Warehouse safety
- Team collaboration
- Effective communication
- Shipment palletizing
- Rigid packaging
- Sorting and labeling
- Warehouse operations
- Order fulfillment
Timeline
Wearhouse worker
HSN
02.2022 - 12.2025
Processor
Koch Foods
03.2014 - 10.2020
Customer Service Representative
Advanced Call Center Technologies LLC
08.2007 - 06.2012
GED