PATRICIA THURLOW
Nashville
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Dunegrass Golf Club
09.2024 - 08.2025
- Crafted signature cocktails and beverages, enhancing guest experience through exceptional service.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the establishment.
- Managed bar inventory, ensuring availability of high-quality ingredients and supplies.
- Maintained cleanliness and organization of bar area to meet health and safety regulations.
- Trained new staff on drink preparation techniques and customer service standards.
- Implemented efficient workflow processes that improved service speed during peak hours.
Emergency Room Technician
Maine Medical Center Biddeford Campus
08.2024 - 08.2025
- Took patients' vital signs, collected medical specimens, and updated information in patient charts.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Greeted, guided and offered assistance to patients and visitors.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
Cosmetologist
Self-employed
04.2022 - 06.2024
- Answered phone calls and emails to schedule client appointments.
- Delivered a variety of hair services, including cutting, coloring, and styling, ensuring client preferences met.
- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Kept work areas, tools, and equipment clean, and properly sanitized to minimize disease transfer and health risks of a shared environment.
- Demonstrated a high level of customer service to increase retention and satisfaction.
- Attended continuing education classes to stay up to date with trends in the industry.
Server
Texas Roadhouse
08.2019 - 12.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Provided accurate menu knowledge, assisting customers with food and drink selections.
- Trained new staff on restaurant procedures and best practices to maintain service quality.
- Managed multiple tables efficiently during peak hours, enhancing overall service speed.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Monitored dining area cleanliness and organization, adhering to health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associates - Health Sciences
Southern Maine Community College
South Portland, ME05-2026
High School Diploma -
Sacopee Valley High School
South Hiram, ME06-2019
Skills
- Strong multitasking
- Highly reliable
- Strong work ethic
- Exceptional customer service
- Server trainer
- Social skills
- Performance improvement
Certification
- Certified Nursing Assistant, Southern Maine Community College, 2024, CNA73697
- CPR and AED certification, American Heart Association, 2025
- Cosmetology License
- Maine ServSafe Certification
Timeline
Bartender
Dunegrass Golf Club
09.2024 - 08.2025
Emergency Room Technician
Maine Medical Center Biddeford Campus
08.2024 - 08.2025
Cosmetologist
Self-employed
04.2022 - 06.2024
Server
Texas Roadhouse
08.2019 - 12.2021
Associates - Health Sciences
Southern Maine Community College
High School Diploma -
Sacopee Valley High School