Patrick Gruetzmacher
Athens
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at AutoZone. Excels in team leadership and problem-solving, driving sales growth and fostering strong client relationships. Achieved significant revenue increases by implementing strategic plans and mentoring high-performing teams. Skilled in multitasking and organization, consistently meeting and surpassing KPIs.
Overview
21
21
years of professional experience
Work History
Service Manager
Eddie’s Body Shop
Harriman, TN
08.2023 - 01.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Territory Sales Manager
AutoZone
Knoxville, TN
12.2013 - 02.2023
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Owner
AutoPro Tires And Service
Alcoa, TN
08.2002 - 09.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
NA - Business Administration
University of Central Florida
Orlando, FLHS - General
Bishop Moore High School
Orlando, FL06.1983
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Time Management
- Conflict Resolution
- Goal-Oriented
- Trustworthy and Honest
- KPI Monitoring
- Documentation And Reporting
- Outgoing and Energetic
- Operational Efficiency
- Work Planning and Prioritization
- Goal Setting
- Continuous Improvement
- Rapport Building
- Coaching and Mentoring
- Relationship Building
- Upselling
- Task Delegation
- After-sales support
Timeline
Service Manager
Eddie’s Body Shop
08.2023 - 01.2024
Territory Sales Manager
AutoZone
12.2013 - 02.2023
Owner
AutoPro Tires And Service
08.2002 - 09.2013
NA - Business Administration
University of Central Florida
HS - General
Bishop Moore High School
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