Patrick McGrath

• Monitored security systems to ensure safety of guests and staff across resort properties.
• Conducted regular safety inspections, identifying potential hazards and recommending corrective actions.
• Collaborated with management to develop and implement emergency response protocols for various scenarios.
• Trained new security staff on procedures, policies, and use of surveillance equipment effectively.
• Responded promptly to incidents, documenting details and ensuring proper follow-up procedures were executed.

Conducted natural gas leak surveys to identify potential hazards. Assisted in inspecting natural gas meters, service lines, and mains with specialized leak detection equipment. Supported the documentation and reporting of leaks utilizing software and local gas company dispatch procedures.

• Developed and maintained software applications to enhance user experience and operational efficiency.
• Collaborated with cross-functional teams to gather requirements and design effective programming solutions.
• Conducted code reviews to ensure adherence to best practices and improve code quality.
• Implemented debugging processes to identify and resolve software issues promptly.
• Enhanced software performance by optimizing code and troubleshooting issues.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Resolved critical system issues promptly, minimizing downtime and maintaining client satisfaction levels.
• Performed regression and system-level testing to verify software quality prior to release.
• Corrected, modified and upgraded software to improve performance.

Monitored networks and servers for production issues. Assisted in troubleshooting technical problems. Supported imaging of PCs and upgrading in-house software.

• Monitored inmate activities to ensure compliance with facility rules and regulations.
• Conducted regular security checks to maintain safety within the correctional environment.
• Responded promptly to emergencies, employing crisis intervention techniques effectively.
• Assisted in preparing reports on inmate behavior and incidents for management review.
• Implemented de-escalation strategies to manage conflicts among inmates effectively.
• Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.

Assisted in troubleshooting hardware and software issues. Supported the installation of LAN-based servers. Guided junior PC technicians in their tasks. Oversaw operations in the computer room and help desk.

Assisted in troubleshooting and repairing company systems and hardware. Installed and monitored Novell network programming.

• Supervised daily computer operations to ensure system reliability and performance.
• Managed team schedules, optimizing resource allocation for operational efficiency.
• Implemented process improvements that enhanced workflow and reduced downtime.
• Trained staff on operational procedures, fostering a culture of knowledge sharing.
• Collaborated with IT departments to deploy software updates and system enhancements.