Patrick OBrien
Dover,TN
Summary
Dynamic General Manager with a proven track record at Hiller Plumbing, Heating, Cooling & Electrical, excelling in operations management and team leadership. Cultivated strong vendor relationships and drove significant sales growth while enhancing customer satisfaction. Skilled in P&L management and effective problem resolution, consistently achieving organizational goals.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Hiller Plumbing, Heating, Cooling & Electrical
03.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Consistently maintain a 9% YOY sales growth with a >43% GM and double digit profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Manager
Hiller Plumbing, Heating, Cooling & Electrical
05.2015 - 03.2017
- Supervised daily activity of 45 field service technicians and 3 admin staff while staying compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Plumbing Team Leader
Hiller Plumbing Heating Cooling and Electrical
03.2011 - 05.2016
- Set performance expectations for the team of 9 plumbing service technicians, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Plumbing Service Technician
Hiller Plumbing Heating Cooling and Electrical
12.2008 - 03.2011
- Conducted thorough inspections of clients plumbing systems to identify potential problems before they escalated into costly repairs.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Continually expanded professional knowledge and skills by attending industry workshops, conferences, and trade shows.
- Increased customer satisfaction by providing efficient and professional plumbing services.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
Education
High School Diploma -
Platte Valley High School
Saratoga, WY05.1983
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Verbal and written communication
- P&L management
- Performance improvements
- Recruitment
- Troubleshooting expertise
Certification
- Licensed KY Journeyman Plumbing License - 2009
- Gas System Installation, Hiller Plumbing Heating Cooling and Electrical - 2009
Timeline
General Manager
Hiller Plumbing, Heating, Cooling & Electrical
03.2017 - Current
Operations Manager
Hiller Plumbing, Heating, Cooling & Electrical
05.2015 - 03.2017
Plumbing Team Leader
Hiller Plumbing Heating Cooling and Electrical
03.2011 - 05.2016
Plumbing Service Technician
Hiller Plumbing Heating Cooling and Electrical
12.2008 - 03.2011
High School Diploma -
Platte Valley High School
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