Patsy Jean Wallace
Mountain City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Mountain Electric Cooperative
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Accounts Payable Accountant
Danny Herman Trucking
08.2007 - 09.2020
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Balanced accounts associated with accounts payable process.
- Processed accounts payable invoices
- Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
- Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding.
- Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
Small Business Owner
Daylight Donuts
02.2004 - 08.2007
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Managed payroll processing for employees, ensuring timely payments and accurate deductions.
Office Assistant
Iron Mountain Construction
06.1994 - 01.2004
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Cashier/Office Assistant
Harris Teeter
06.1987 - 06.1994
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science -
East Tennessee State University
Johnson City, TN08-1994
Timeline
Customer Service Representative
Mountain Electric Cooperative
09.2020 - Current
Accounts Payable Accountant
Danny Herman Trucking
08.2007 - 09.2020
Small Business Owner
Daylight Donuts
02.2004 - 08.2007
Office Assistant
Iron Mountain Construction
06.1994 - 01.2004
Cashier/Office Assistant
Harris Teeter
06.1987 - 06.1994
Bachelor of Science -
East Tennessee State University
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