Pattie Crawford
White Bluff
Summary
Dynamic Front Desk Receptionist with a proven track record at Functional Medicine and Integrative Oncology, excelling in customer service and attention to detail. Enhanced patient satisfaction through efficient scheduling and streamlined operations, while maintaining HIPAA compliance. Recognized for fostering a positive work environment and training staff to deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Functional Medicine and Integrative Oncology
04.2022 - Current
- Managed patient appointments and scheduling to optimize clinic workflow.
- Coordinated front desk operations, ensuring smooth patient check-in and check-out processes.
- Assisted patients with inquiries regarding treatment options and services offered by the clinic.
- Streamlined communication between medical staff and patients, enhancing overall patient satisfaction.
- Trained new front desk staff on procedures and best practices for customer service excellence.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services..
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Volunteer
Second Harvest Food Bank Middle Tennessee
01.2021 - 12.2022
- Coordinated food distribution efforts to ensure efficient service delivery to clients.
- Assisted with special events and programs.
- Implemented inventory management practices to enhance accuracy in food storage systems.
- Streamlined workflow processes to improve overall efficiency within the volunteer team.
Education
High School Diploma -
Tascosa High School
Amarillo, TX06-1991
Skills
- Front office management
- Data entry
- Scheduling
- Front office management
- Appointment scheduling
- Administrative support
- Multi-line telephone systems
Timeline
Front Desk Receptionist
Functional Medicine and Integrative Oncology
04.2022 - Current
Volunteer
Second Harvest Food Bank Middle Tennessee
01.2021 - 12.2022
High School Diploma -
Tascosa High School