Dynamic operations professional skilled in relationship building and team leadership. Successfully streamlined processes and mentored staff, resulting in improved service delivery and operational excellence. Eager to leverage experience in building personal relationships and elite customer service to optimize organizational success.
Overview
16
16
years of professional experience
Work History
Coordinator Government Collections
UChicago Medicine
Chicago, IL
08.2016 - Current
Analyze payment trends from payors.
Determine if payor denials are appropriate or erroneous based off contract stipulations.
Collaborate with other departments to ensure timely payments on claims.
Liaison with other government funded programs.
Manage special, high level projects needing attention.
Ethically and legally ensure the hospital is receiving the maximum payment from payors.
Vice President of Operations
Metabolic Fitness Management
Chicago, IL
10.2010 - 08.2016
Streamlined operational processes to enhance efficiency across multiple departments.
Led cross-functional teams to implement strategic initiatives and improve service delivery.
Developed and monitored performance metrics to drive accountability and operational excellence.
Mentored management staff on best practices for process optimization and team leadership.
Analyzed market trends to inform decision-making and support business growth initiatives.
Implemented training programs that enhanced employee skills and improved retention rates.
Collaborated with executive leadership to align operational strategies with organizational goals.