Paul Lund
Manchester
Summary
Analytical and detail-oriented professional with experience managing schedules, coordinating operations, and improving workflow efficiency in a fast-paced environment. Proven ability to organize and track data to support decision-making. While working 45+ HOurs per week, completed the Google Project Management Certificate and curre4ntly pursuing the IBM Data Analytics Certificate, demonstrating strong discipline, time management, and commitment to transitioning into a data focus field.
- Gained hands-on, industry relevant skills through intensive certification programs while maintaining full-time employment.
- Demonstrated the ability to apply concepts in real-world environments, combining practical experience with structured learning.
- Proven track record of self-motivation, discipline, and continuous learning, key traits for success in data-driven roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Residential Tech
Preferred Glass
Shelbyville, TN
11.2020 - Current
- Coordinate daily scheduling and job assignments for 3+ field technicians, ensuring efficient workflow and on-time project completion.
- Manage customer expectations and resolve scheduling conflicts to maintain high satisfaction and repeat business.
- Served as primary liaison between customers and front office to align on installation timeline, project scope and payment arrangements.
- Track and organize job details, timelines, and updates using Excel and internal systems.
- Installed residential glass products with precision and attention to detail.
- Collaborated with team members to ensure timely project completion and customer satisfaction.
- Assisted in troubleshooting installation challenges, providing effective solutions to improve workflow.
- Conducted routine maintenance checks on tools and equipment for optimal performance.
- Trained new technicians on safety protocols and installation techniques to enhance team efficiency.
- Managed inventory of glass materials, ensuring accurate stock levels for ongoing projects.
- Implemented process improvements that reduced installation time while maintaining quality standards.
- Maintained detailed records of completed tasks, inventory levels, and upcoming maintenance activities for effective resource allocation.
- Elevated resident satisfaction levels through prompt response times on work orders coupled with professional demeanor during interactions.
HVAC Technician
Waterford Place at Innsbrook
Murfreesboro, TN
02.2017 - 10.2020
- Diagnosed and repaired HVAC systems to ensure optimal performance and comfort for residents.
- Conducted routine maintenance on heating, ventilation, and air conditioning equipment, enhancing system longevity.
- Collaborated with team members to troubleshoot complex HVAC issues, improving overall response time.
- Trained junior technicians on safety protocols and best practices in HVAC installation and repair.
- Oversaw inventory management for HVAC parts, ensuring availability of necessary components for timely repairs.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Education
High School Diploma -
Coffee County Central Highschool
Manchester, TN05-2015
Skills
- Scheduling and Coordination
- Customer and Stakeholder Communication
- Team Leadership
- Basic Microsoft Excel
- Problem Solving
- Time Management
- Analytical Thinking
- Communication of Information
- Data cleaning, sorting, and wrangling techniques
Certification
- Google Project Management
- IBM Data Analytics(In Progress)
Timeline
Lead Residential Tech
Preferred Glass
11.2020 - Current
HVAC Technician
Waterford Place at Innsbrook
02.2017 - 10.2020
High School Diploma -
Coffee County Central Highschool