Paul Scott Lane
Knoxville
Summary
Experienced with performing maintenance and repair tasks efficiently and accurately. Utilizes preventive maintenance practices to ensure longevity and functionality of equipment. Knowledge of troubleshooting mechanical and electrical issues, contributing to safe and productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Team Member/ Maintenance Team Lead
Quarry Trail Apartments
Knoxville, TN, USA
07.2022 - Current
- Ensures buildings and equipment remain in working order by performing routine maintenance tasks, detecting potential problems before they escalate and providing emergency services.
- Conducted routine maintenance inspections to ensure compliance with safety standards.
- Collaborated with management to develop maintenance schedules and prioritize tasks.
- Served as a reliable resource for colleagues seeking guidance on
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
Customer Service Representative
Smoky Mountain Knife Works
Sevierville, TN, USA
03.2021 - 07.2022
- Ensure outstanding customer service experiences are provided by answering customer questions and assisting with product selection, purchases and returns.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using point-of-sale systems to ensure timely fulfillment.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Service Representative/Financial Services
U.S. Cellular
Knoxville, TN, USA
06.2019 - 02.2021
- Ensuring the best service by troubleshooting issues, account maintenance, retail requests, and payment inquiries.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed billing discrepancies, ensuring prompt resolution and enhanced customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Loan Servicer
First Bank
Knoxville, TN, USA
01.2018 - 04.2019
- Procurement of loan installment payments. working with customers to set up suitable payment arrangements for delinquent payments.
- Reviewed and resolved borrower inquiries regarding loan terms and payment schedules.
- Processed loan applications and maintained accurate records in servicing systems.
- Accomplished multiple tasks within established timeframes.
Quality Assurance Analyst/ Claims Analyst
Accenture
Louisville, TN, USA
06.2015 - 12.2017
- Processing health insurance claims for multiple companies. Training and providing floor support for new hires. Auditing claims and working reports viewed directly by the client.
- Developed and executed comprehensive test plans for web applications, ensuring functionality and performance standards.
- Led quality assurance initiatives to enhance software reliability and user satisfaction.
Product Assistant
Poly-One
Clinton, TN, USA
02.2014 - 04.2015
- Responsible for performing weigh-up or packaging duties within the production department. Ensures the highest quality product at the lowest possible cost and meets customer specifications and delivery requirements in accordance with PolyOne policies and procedures.
Game Advisor
GameStop
Oak Ridge, TN, USA
10.2012 - 02.2014
- Ensures that outstanding customer service experiences are provided using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. This includes ensuring the store is clean, well-organized, properly merchandised at all times, answering questions, and assisting with product selection, purchases, and returns.
Education
PELLISSIPPI STATE
KNOXVILLE, TN02.2014
High School Diploma - undefined
CENTRAL HIGH SCHOOL
KNOXVILLE, TN05.2006
Skills
- Computer skills
- Microsoft Excel
- WordPerfect
- Microsoft Word
- Google Docs
- Google Sheets
- Training
- Motivation
- Supervision
- Team player
- Organization
- Attention to detail
- Problem solving
- Team leadership
- Time management
- Decision-making
Certification
- Property and Casualty Licensed, 17 States, expired
- Universal EPA Certification
- CPO Certification
Activities
- NJROTC, 2002-2006
- Youth Leader, New Hope Presbyterian Church, 1999-2006
Timeline
Maintenance Team Member/ Maintenance Team Lead
Quarry Trail Apartments
07.2022 - Current
Customer Service Representative
Smoky Mountain Knife Works
03.2021 - 07.2022
Customer Service Representative/Financial Services
U.S. Cellular
06.2019 - 02.2021
Loan Servicer
First Bank
01.2018 - 04.2019
Quality Assurance Analyst/ Claims Analyst
Accenture
06.2015 - 12.2017
Product Assistant
Poly-One
02.2014 - 04.2015
Game Advisor
GameStop
10.2012 - 02.2014
High School Diploma - undefined
CENTRAL HIGH SCHOOL
PELLISSIPPI STATE