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Paul Wagner
Nashville
Summary
Sole proprietor of a handyman business and Senior IT consultant with expertise in Software Requirements Management, Development Management, and Project Management. Proven ability to align IT solutions with business needs, manage risks, and deliver projects on time and within budget. Experienced in leading teams of up to 17 members and implementing strategic solutions to enhance growth and usability. Strong background in e-commerce, with hands-on experience in developing public and internal websites to support corporate objectives.
Overview
35
35
years of professional experience
Work History
Private Business Owner
Fine Point LLC
01.2022 - Current
- Created a handyman business that has doubled revenue year after year.
- Key Contributions:
- Provide outstanding customer service
- Completed every job on time and on budget.
Private Medical Concierge
Self-employed
01.2015 - Current
- Deliver support to active surgeon. Main objective is to provide support service and outsourcing talent to maintain multiple locations, transportation logistics, and communications.
- Key Contributions:
- Managed four intrastate and 2 interstate office moves.
- Interviewed multiple vendors to meet a checklist for a tight schedule.
- Managed dozens of vendors for supplies
- Managed four capital improvement projects
- Managed acquisitions
- Managed budget and payables.
- Elected as Vice President of board of directors for multi-unit residential management.
- Acquired expert-level skills in construction, carpentry, and residential building codes.
Senior Consultant
RBC
06.2013 - 12.2014
- BA/BSA for Outsourcing Annuities and Provider Licensing and Appointments for New Business.
- Lead BSA for a new brokerage financial product. Establish requirement process that adapts to the corporate policies, including use case modeling, functional requirements, data mapping and test cases across 40 touch points and 3 external vendors. The end result is to provide end to end traceability for all touch points in a successful implementation.
- BSA for DMZ and Disaster Recovery planning and testing. Established architecture documentation, DR plans and scope analysis for a multi-domain, multi-location network infrastructure to secure access to the application and provide high availability.
- BA for implementation FATCA changes impacting current withholding and reporting processes to be compliant with government regulations.
Senior Consultant
Rust Consulting
11.2011 - 05.2013
- Provided strategy and management techniques that coordinate 17 projects under one parent project to measure communication controls and mail claims for a national class action lawsuit.
- Reverse engineered the reporting architecture, derived lost requirements, created data-flows between 18 separate systems to meet business needs.
- Wrote hundreds ad hoc specifications and managed up to 15 development and QA resources through implementation.
- Coordinated and mentored 5 Business Analysts.
Senior Consultant for business process and conversion
Board of Pensions
02.2010 - 10.2011
- Provided strategy and management techniques for a major data conversion from legacy applications to a purchased health benefit tool and Microsoft CRM.
- Reverse engineered the conversion architecture, derived lost requirements, created data-flows between 6 separate systems to leverage current architecture constraints in data processing.
- Implemented a data validation testing strategy to audit end-to-end data of the conversion and make visible to the business what data was being included and excluded based on the given business rules.
- Mentored the on-staff BA team in requirements documentation, rational tool UML guidelines and Use Case documentation.
Senior Consultant for Business Process and CRM Architect
Minnesota Bureau of Criminal Apprehension
07.2010 - 12.2010
- Provided strategy and managed requirements gathering for business process and architect improvement for a Microsoft Dynamix CRM implementation at the Minnesota Bureau of Criminal Apprehension.
- Created current state communication workflows through JAD sessions and cross-referenced them to develop an organizational future state communication strategy with the customers of the BCA.
- Designed workflows for contract management as part of the criminal justice system that saved time, opened communications to interested parties and provided an audit trail for future concerns.
- Created robust and meaningful documentation on the best practices for the use of the changes to distribute to the users and trained trainers for organizational change management.
Senior Consultant
Wells Fargo
01.2010 - 06.2010
- Project: Brokerage Integration
- Worked with business to create requirements management processes based on Agile and other iterative methodologies for the Brokerage Integration project for the merger defining process and SOA system requirements and data transformation.
- Created system use cases, WSDL data mapping and worked with departments in several locations across the country to facilitate complex merger integration rules.
Senior Consultant
Wells Fargo
06.2009 - 10.2009
- Project: Treasury Management for Wholesale Division
- Worked with business to design and implement requirements management processes based on Agile and other iterative methodologies for the Wholesale division of Treasure management.
- Defined the requirements for payment methods in a global shared services environment for international as well as domestic money movements.
- Created use cases and process models for international money movement scenarios.
Senior Consultant for System Integration
Thrivent Financial Services
10.2008 - 06.2009
- Led a detailed analysis for data conversion architecture to match current and new business rules, streamlines business processes and identified automation of manual processes.
ERP Analysis Manager
Twin City Fan Companies, LLC.
03.2008 - 09.2008
- Headed an evaluation of ERP implementation comparing SAP, Microsoft Dynamics AX, Epicor, Oracle, including custom development costs.
- Made strategic decisions that aligned core business principles with IT objectives allowing the company to save millions of dollars by reducing redundant work.
- Used Requirements Management Process and managed the creation of the project charter, interviewed internal and external users, and compiled requirements.
Senior Consultant Requirements Management
ITR Group
03.2007 - 03.2008
- Headed requirement management in a customized Unified Process Software Development Life Cycle to work with stakeholders, development, and QA to meet estimated schedule for Single Sign-On web process for large partners.
Senior Consultant for QA Manager/Business Analyst
ITR Group
03.2007 - 03.2008
- Planned and coordinated schedule, scope, of a quarter billion dollar conversion project.
- Managed User Acceptance Testing (UAT) for an automated secure financial information multi-file delivery project that had over 10 external destinations.
Senior Consultant for Portal Development Manager
ITR Group
03.2007 - 03.2008
- Managed 12 developers and information architects for multiple projects, with a $1.5 million budget, on tight deadlines coordinating schedule, scope, cost, and risk using a custom version of RUP for third-party designers and 3 internal teams with offshore QA team across 2 major release cycles meeting Medicare Part D requirements.
Requirements Manager / Architect
Plato Learning
10.2006 - 03.2007
- Architected and implemented best practices in requirements gathering in the Software Development Life Cycle to achieve CMMI level 3 in 6 months for the Requirements Management KPA.
- Managed the Business Analysts and used this process to align an $8 million project Needs, Features and Requirements that provide traceability and testability for project artifacts.
- Provided further improvements in requirement management, used cases associated with template User Interface and Problem Space modeling to hand off to offshore development resources.
- Provided business-aligned requirements for projects greater than $10 million in annual budgets that allowed the prioritization of feature sets to scope the project by half to fit the constraint of resources.
- Trained and mentored team on Best Practices in Software Development based on DOD, Rational and Agile methodologies.
Senior Consultant for Development Manager / Business Analyst
CH Robinson e-Commerce
01.2006 - 09.2006
- Managed high-impact project that added new functionality on an existing website to multiple business lines 2 weeks ahead of schedule without sacrificing quality.
- Implemented a portfolio management process for development process enhancements to a single business unit that crosses multiple IT development units.
- Facilitated communication, meetings across multi-departmental boundaries using structured agendas, meeting notes, distribution lists, and JAD sessions.
Software Architecture Manager
Public Employees Retirement Association of Minnesota
01.2001 - 12.2005
- Managed and was the chief architect for a development team to reduced development time for implementing a major business request from two years to three months.
- Implemented the Rational Unified Process (RUP) using Rational Rose and Together Architect for UML Modeling, generating use case models, object models, activity and sequence diagrams changing project deliver from 24 months to 3 for delivering business value.
- Further, conceptualized and articulated architectural approaches that are aligned with present and future business and IT vision and strategies using IT Scorecard, Gap Analysis, and Cost-Benefit Analysis.
- Designed standardized multi-tiered and parallel testing environments that allowed us to manage the development team by communicating technical strategies, and utilized change management theories, to shorten solution delivery time.
- Mentored for Object-Oriented Application Development and developed Business, System, and Functional Requirements gathering, refining, standardization.
- Responsible for hiring team members for the best fit in the organization.
Client Server Group Consultant
Solonis
07.1999 - 12.2000
- Managed multiple clients as Development Manager and Chief Architect and Business Analyst.
- Managed a team to deliver a data-driven Healthcare compensation company website.
- Responsible for recruiting and hiring third-party resources.
Programmer/Analyst Principle
HealthPartners
06.1998 - 07.1999
- Served as Database Architect; optimized tables and procedures for Oracle database to increased response time to the 5-second service level agreement.
- Designed, developed, system tested, and user tested a highly visible Internet site and programs for PC based Kiosk application that used Oracle databases and remote update processes.
Commercial Acting Instruction
Aveda Institute Minneapolis
Minneapolis
10.1991 - 06.1992
- Developed an acting curriculum for molding school students.
- I taught acting techniques for commercial TV and voice acting to students.
Education
Bachelor of Arts - Economics
University of Minnesota
Minneapolis, MN08-1991
Skills
- Project management and oversight
- Revenue growth
- Budget management
- Vendor and contract negotiation
- Business strategy development
- Customer service excellence
- Process improvement initiatives
- Data analysis and trends assessment
- Change management strategies
- Problem solving and issue resolution
- Effective communication skills
- Team leadership and collaboration
- Time management and task delegation
- Conflict resolution and relationship building
- Strategic decision-making and planning
- Entrepreneurial leadership traits
- Public speaking proficiency
- Sustainable business models expertise
- Bookkeeping and financial oversight
- Negotiation and persuasion techniques
- Start-up operations management
- Professional networking skills
- Regulatory compliance knowledge
- Cost analysis and savings strategies
- Resource allocation and financial planning expertise
- Corporate governance principles
- Incident response strategies
- E-commerce management and marketing strategies
Skills And Expertise
Project Management, Requirements Management, Solutions Architecture, Software Development Management, Business Analysis, Unified process model driven architecture, Agile, Domain driven design (ICONIX), Business process management, Business rule repository, Zachman framework enterprise Architecture, Six sigma, MS Project, Version Management, HP Unix, Linux, Windows, Delphi, C#, Razor, Java, JUnit, Apache, Tomcat, XML, WSDL, UML Modeling and design patterns, SOAP, SQL PL/SQL, T-SQL, Rational Requisite Pro, Rational Rose, Together, Enterprise Architect, Mercury Quality Center, Serena Team Track, Clear Quest, Clear Case, MS Office, Access, SharePoint, Visio, Bugzilla, Insurance, Healthcare, E-commerce, Brokerage, Logistics, Manufacturing
Timeline
Private Business Owner
Fine Point LLC
01.2022 - Current
Private Medical Concierge
Self-employed
01.2015 - Current
Senior Consultant
RBC
06.2013 - 12.2014
Senior Consultant
Rust Consulting
11.2011 - 05.2013
Senior Consultant for Business Process and CRM Architect
Minnesota Bureau of Criminal Apprehension
07.2010 - 12.2010
Senior Consultant for business process and conversion
Board of Pensions
02.2010 - 10.2011
Senior Consultant
Wells Fargo
01.2010 - 06.2010
Senior Consultant
Wells Fargo
06.2009 - 10.2009
Senior Consultant for System Integration
Thrivent Financial Services
10.2008 - 06.2009
ERP Analysis Manager
Twin City Fan Companies, LLC.
03.2008 - 09.2008
Senior Consultant Requirements Management
ITR Group
03.2007 - 03.2008
Senior Consultant for QA Manager/Business Analyst
ITR Group
03.2007 - 03.2008
Senior Consultant for Portal Development Manager
ITR Group
03.2007 - 03.2008
Requirements Manager / Architect
Plato Learning
10.2006 - 03.2007
Senior Consultant for Development Manager / Business Analyst
CH Robinson e-Commerce
01.2006 - 09.2006
Software Architecture Manager
Public Employees Retirement Association of Minnesota
01.2001 - 12.2005
Client Server Group Consultant
Solonis
07.1999 - 12.2000
Programmer/Analyst Principle
HealthPartners
06.1998 - 07.1999
Commercial Acting Instruction
Aveda Institute Minneapolis
10.1991 - 06.1992
Bachelor of Arts - Economics
University of Minnesota