Paula Sircy
Whitleyville
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pain Management Group
Cookeville
11.2024 - Current
- Led on- and off-site customer support teams across multiple time zones.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Gallatin Women’s Center
Gallatin
05.2022 - 11.2024
- Led on- and off-site customer support teams across multiple time zones.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Bank Teller
First Bank
Scottsville
07.2020 - 09.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records and client information.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Directed specific questions to appropriate branch personnel.
Account Specialist
World Finance
Scottsville
05.2016 - 07.2020
- Upheld compliance, quality and service standards.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Resolved problems by performing both routine and complex account updates.
- Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
- Tracked customer desires and dislikes in order to help management understand needs and update offerings.
- Cross-sold additional products and services to increase profitability within accounts.
- Cold called potential customers and maintained above average conversion rate on leads.
- Promoted target products during special promotions through cold and warm calling.
- Established and enforced sales goals to boost team success.
- Capitalized on upsell opportunities by offering additional product and service options to customers.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
Education
GED -
Red Boiling Springs High School
Red Boiling Springs, TN05.1996
Skills
- Multitasking
- Training & Development
- Teambuilding
- Reliable and trustworthy
- Planning
- Customer service
Education and Training
other
Timeline
Customer Service Representative
Pain Management Group
11.2024 - Current
Customer Service Representative
Gallatin Women’s Center
05.2022 - 11.2024
Bank Teller
First Bank
07.2020 - 09.2022
Account Specialist
World Finance
05.2016 - 07.2020
GED -
Red Boiling Springs High School