PAULETTE WILLIAMS
Ripley
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.
Overview
6
6
years of professional experience
Work History
Cashier
McDonald's
11.2018 - 08.2020
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Hand Packer
Unilever Covington Ice Cream Factory
11.2020 - 02.2021
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
- Placed or poured products or materials into containers or filled containers from spouts or chutes
- Cleaned and organized aisles, work stations and floors to promote operational productivity
- Fulfilled orders quickly to accomplish challenging daily objectives
Customer Service Representative
Connexion Point
02.2021 - 05.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Hand Packer
Charms
09.2021 - 02.2022
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
- Verified items correctly matched to sales check for packing and shipment
- Assembled cartons, crates and containers to prepare for shipping
Personnel Coordinator
Randstad Staffing
07.2023 - 06.2024
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Enhanced employee satisfaction by implementing efficient scheduling and workload distribution procedures.
- Established strong relationships between management and employees through transparent communication channels.
- Increased overall team productivity with regular performance evaluations and customized feedback sessions.
- Collaborated with department heads to identify staffing needs, aligning resources with organizational objectives.
Basic Operator
Unilever United States Inc.
06.2024 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
High school diploma -
Ripley High School
Ripley, TNSkills
- Customer service
- Computer skills
- Data entry
- Microsoft Office
- Social media management
- Technologically savvy
- Quality control
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Efficient multitasking
- Plant safety
Timeline
Basic Operator
Unilever United States Inc.
06.2024 - Current
Personnel Coordinator
Randstad Staffing
07.2023 - 06.2024
Hand Packer
Charms
09.2021 - 02.2022
Customer Service Representative
Connexion Point
02.2021 - 05.2021
Hand Packer
Unilever Covington Ice Cream Factory
11.2020 - 02.2021
Cashier
McDonald's
11.2018 - 08.2020
High school diploma -
Ripley High School
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