PAULIN BLESSEY S
Data Analyst
Chennai
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Platform Developer-Technical Engineer Support
Bounteous
Chennai
03.2022 - 01.2024
- Assist third-party developers in troubleshooting their integration with Salesforce. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Resolve customer service issues and skillfully manage complex customer service problems.
- Identify product and service up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. Complete assigned project responsibilities.
- Met the monthly goals on KPIs such as productivity and responsible for responding to customer requests that have been escalated from Tier 2 support analysts
DATA ANALYST - Customer Service Representative
URJANET ENERGY SOLUTION
Chennai
11.2018 - 12.2021
- Addressing and facilitating the resolution of customer billing, and account concerns
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
System Administrator
WIPRO TECHNOLOGIES
Chennai
11.2016 - 10.2018
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels
Education
B.E. - Computer Science
KINGS ENGINEERING COLLEGE
Chennai, India 06.2012 - 04.2016
Skills
Zendesk
JIRA
Confluence
Service Now
SQL
Power BI
Sales Force
Problem-solving
Process documentation
Accomplishments
- Awarded as the 'Best Performer' in my team during the half-yearly performance assessment.
- Awarded with the title 'Rookie' which says recognition of the commitment and proactive behaviour in the team.
- Certified in Microsoft PowerBI in Business Intelligence at Udemy.
Certification
Microsoft PowerBI in Business Intelligence
Timeline
Microsoft PowerBI in Business Intelligence
05-2024
Platform Developer-Technical Engineer Support
Bounteous
03.2022 - 01.2024
DATA ANALYST - Customer Service Representative
URJANET ENERGY SOLUTION
11.2018 - 12.2021
System Administrator
WIPRO TECHNOLOGIES
11.2016 - 10.2018
B.E. - Computer Science
KINGS ENGINEERING COLLEGE
06.2012 - 04.2016
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