Pavithra Balasubramanian
Infra Developer Specialist
Chennai
Summary
Dedicated and results driven Infra Developer Specialist with over 9+ years of experience in architecting, designing, implementing robust IT Infrastructure monitoring and integration solutions aligned with business objectives. Liable in building end-to-end integration of IT infrastructure by leveraging existing monitoring platforms in client which involves deep dive Tools assessment from Observability & AIOps perspective to excel business growth with customer focus. Adept at collaborating with cross-functional teams with good initiative and problem-solving skills which helped organizations to be pre-eminent in business-critical scenarios.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Infra Developer Specialist
Cognizant Technology Solutions
10.2021 - Current
- Lead design and development of infrastructure solutions leveraging cloud technologies such as AWS, Azure, and Google Cloud with monitoring tool like Solarwinds NPM, SAM etc., from OS, DB installation till the tool’s sustenance
- Define SolarWinds topology for large deployments (multiple polling engines, web servers, distributed architectures), involved in design of resiliency solutions for the SolarWinds server (FoE, HA, clusters, active-active) and SQL server (SQL clustering, Always On availability groups, database mirroring) with wise-knowledge on management and deployment of the licenses
- Implementation, administration and maintenance of SolarWinds Orion NCM, NPM, NTA, SAM and IPAM
- Enhancing the capabilities of the platform by developing new solutions using the custom scripts that can deeply integrate with tool and report abnormalities
- Adapt to manage the operational tasks such as Creating/modifying monitoring parameters, Creating User account for viewing monitoring tool application with different roles
- Leading operational tasks with features of Orion such as., creating custom pollers for monitoring in Linux and Network devices using oid and mibs in NPM, managed policies and jobs in NCM for backups and conflicts in configuration using baseline, managed process, service, events, Url monitor, https monitor, AppInsight for sql and AppInsight for monitoring of sql server and iis using SAM module, created various shell scripts for custom monitoring requirement in Linux and PowerShell scripts for custom monitoring requirement in windows in SAM, Created application performance metrics for evaluation and reporting using NTA
- Creating views and dashboards in orion with experience in customizing the pages and views in orion, creating chart reports, custom reports and sql/swql based reports in orion, handled automation aspects using custom properties in orion.
- Handling escalations related to service delivery operations and new implementation requirements from customers which require overhaul in monitoring like new data centre onboarding, alert optimization, short term alert configuration changes, integration with other tools, Maps and other group level customization
- Created API’s in SolarWinds using SWQL to integrate SolarWinds with ServiceNow and worked with SolarWinds support to handle any production related incidents or bugs in product.
Sr. Infra Developer
Cognizant Technology Solutions
07.2018 - 09.2021
- Onboarding network devices such as Switches, Routers, WLAN Controllers, Network Gear, Firewall using NPM module
- Configuring monitoring, managing alerts, maintaining user accounts
- Configuration of reports based on Network, security devices
- Configuring NCM and NTA for monitored network devices
- Dashboard customization in NPM related requirements
- Performing daily health checks, checking device status, testing SNMP polling settings and alert suppression
- Updating SolarWinds software up to date with latest patches and updates to run the application without any issues
- Configuring Email alert Notification for support groups about monitored devices based on severity levels
- Intensively worked on syslog’s and traps and worked to integrate storage solutions using traps and recording syslog’s from devices
- Defining backup and restoration policy as per industry best practice to ensure the reliability and accuracy of the backups
- Onboarding devices via zenbatchload script and configuring monitoring parameters for various monitored technologies
- Creating event transforms for alert tuning, triggers notifications and thresholds for various technologies as per customer and Delivery team’s requirements
- Monitoring Configuration/Decommission of Client Servers (Windows, UNIX, AIX, VMware and ESX), DataBase Application Servers (MSSQL, MySQL and Oracle) and network devices (CISCO, JUNIPER, and BIG-IP)
- Executing LINUX Scripts for Device reachability, Domain Identification, Performance data Collection, troubleshooting network connectivity issue between Zenoss and Client servers
- Obtaining SNMP Traps from Devices and Configuring Zenoss Metric Templates to convert those trap OIDs into human-readable format using MIB (Management Information Base)
- Integrating Client Legacy monitoring tools [NNMi, MongoDB OpsManager and Rubrik Backup] using Syslog configuration for receiving alarms with Zenoss Integrating ticketing tools like ServiceNow with Zenoss for automatic ticket generation on alerts Automation Zenoss DR Backup and Restore using SHELL scripting and API Automation for fetching devices, removing devices, get zenproperty values
- File & Directory Monitoring of Windows using PowerShell and Linux using Bash script to ensure the integrity of the crucial application files and directories by tracking changes in its size, content, age, count and availability
- SSL Certificate expiry monitoring using Bash script and Websites availability monitoring with response time
Sr. System Engineer
Cognizant Technology Solutions
12.2014 - 06.2018
- Deploying Zenoss 4.X Master and Data collector servers on RHEL 5 servers
- Configuring devices in Zenoss for monitoring with batchload scripts, setting up triggers and notifications as per support team requirements via Change and Service requests
- Installing ZenPacks, applying Zenoss patches, Integrating Service-Now ticketing tool with Zenoss to automate ticketing
- Configuring threshold metrics and troubleshooting Zenoss Webserver production issues via Service-Now Incident requests
- Creating users, groups, managing file permissions, password administering and VI editor
- Deploying Zenoss Data Collectors and ZenHubs for monitoring data collection functionalities from client servers
- Constantly monitoring application and database filesystems and increasing/decreasing disk space as per requirement
- Administrating PYTHON based Zope Object Database (ZODB) and performing weekly and monthly App Data Backup, dumps exports and imports on ZODB and MYSQL databases.
Education
M.E Communication Systems -
Rajalakshmi College of Engineering (Affiliated To Anna University)
01.2012 - 04.2014
B.E ECE - undefined
SKR College of Engineering (Affiliated to Anna University)
01.2008 - 04.2012
HSC - undefined
Don Bosco Matriculation School Hr. Sec. School, Srinivasa Nagar Kolathur
01.2007 - 04.2008
SSLC - undefined
Don Bosco Matriculation School Hr. Sec. School, Srinivasa Nagar Kolathur
01.2005 - 04.2006
Skills
Operating Systems
Red Hat Linux 75 & 84, Windows 2016 and 2019
Scripting Language
Python Scripting basics, Shell scripting, PowerShell
Monitoring & Logging
Splunk
ITSM
ServiceNow, Remedy
Timeline
Infra Developer Specialist
Cognizant Technology Solutions
10.2021 - Current
Sr. Infra Developer
Cognizant Technology Solutions
07.2018 - 09.2021
Sr. System Engineer
Cognizant Technology Solutions
12.2014 - 06.2018
M.E Communication Systems -
Rajalakshmi College of Engineering (Affiliated To Anna University)
01.2012 - 04.2014
B.E ECE - undefined
SKR College of Engineering (Affiliated to Anna University)
01.2008 - 04.2012
HSC - undefined
Don Bosco Matriculation School Hr. Sec. School, Srinivasa Nagar Kolathur
01.2007 - 04.2008
SSLC - undefined
Don Bosco Matriculation School Hr. Sec. School, Srinivasa Nagar Kolathur
01.2005 - 04.2006