SQL
Pavithra S
Software Engineer
Chennai
Summary
Highly motivated Production Engineer with comprehensive experience in process improvement, quality assurance and manufacturing. Exceptionally talented at investigating and sourcing new equipment and identifying and addressing technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Production Support Engineer
Virtusa Consulting Services
06.2022 - Current
- Assisted project managers with the planning, execution, and evaluation of production support activities, ensuring successful outcomes for all projects.
- Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
- Earned recognition from management for consistently going above and beyond the call of duty, demonstrating a deep commitment to organizational success.
- Mentored junior production support engineers, providing guidance on best practices and helping them develop the skills necessary for long-term career growth within the industry.
- Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
- Proactively addressed security vulnerabilities within the production environment by conducting regular audits and implementing necessary updates or patches as needed.
- Ensured smooth software deployments by thoroughly testing applications before release, reducing post-launch issues significantly.
- Improved production efficiency by identifying and troubleshooting issues in a timely manner.
- Effectively communicated complex technical concepts to non-technical stakeholders, enabling better decision-making around critical production support initiatives.
- Enhanced team productivity by providing technical support and training to colleagues.
- Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
MIS Associate
Virtusa Consulting Services
06.2019 - 05.2022
- Analyzed historical trends using advanced statistical methods, providing valuable insights into future business performance possibilities.
- Established a culture of continuous improvement by regularly reviewing metrics and soliciting feedback from stakeholders.
- Contributed to system upgrades and migrations, ensuring minimal disruption to daily operations during transitions.
- Developed comprehensive training materials, facilitating smooth onboarding of new team members and continuous skill development for existing staff.
- Actively participated in project meetings, sharing expertise in MIS-related topics to guide project direction towards successful outcomes.
- Improved data accuracy by conducting thorough analysis and validation of large datasets.
- Collaborated with cross-functional teams, ensuring seamless integration of MIS applications across departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
Bachelor of Computer Applications -
KSR College of Arts And Science For Women
Tiruchengode, India 06.2016 - 05.2019
HSC -
Vellalar Matriculation Hr. Sec. School
Erode, India 04.2001 - 05.2016
Skills
Incident Management
ITIL Processes
Technical Troubleshooting
Documentation And Reporting
Root Cause Analysis
Data Querying
Software
SNOW
Python
HTML,CSS
Power BI
Microsoft Excel
JavaScript
Certification
• ITIL 4 Foundation Certificate in IT Service Management
Timeline
• ITIL 4 Foundation Certificate in IT Service Management
05-2024
Production Support Engineer
Virtusa Consulting Services
06.2022 - Current
MIS Associate
Virtusa Consulting Services
06.2019 - 05.2022
Bachelor of Computer Applications -
KSR College of Arts And Science For Women
06.2016 - 05.2019
HSC -
Vellalar Matriculation Hr. Sec. School
04.2001 - 05.2016
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