Payton B. Green
Portland
Summary
OBJECTIVE: To learn different aspects in the healthcare industry while seeking a challenging environment where I can grow professionally.
Overview
6
6
years of professional experience
Work History
BPO Loan Management Agent
ASCI
10.2024 - Current
- Managed customer inquiries and resolved issues to enhance satisfaction and retention. Including Customer questions regarding loans, applications and payments.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Piece Picker/Order Selector
Peyton’s Warehouse
10.2023 - 07.2024
- Customer Service, re-stock, scan and pull items/orders as needed. Was able to meet daily quota on production. Picked pieces and selected orders that were on the daily task list.
Clerical/Front Desk
Xtend Health care
04.2022 - 10.2023
- Customer Service, Clerical duties such as faxing, emailing, creating agendas/action plans. Scanning documents into Hospital systems. Following HIPAA guidelines. Running a Switchboard-Handling customer calls and directing them to the correct area as needed. Worked with multiple managers and directors to handle all their clerical duties for 14 different hospitals in different states. This includes managing adjustment request, taking patient payments through eft and pulling EOB/Remits from websites.
Team member/Shift Lead
Chik-Fil-A
05.2020 - 04.2022
- Took orders inside and in drive thru as a team member. Trained on cold orders (salad, fruit, etc.). Worked my way up to shift lead. Opened the store and made sure prep was done daily for the breakfast shift. Made schedules 2 weeks ahead and maintained a staff of 12.
Education
High school diploma -
Portland High School
Portland, TN04.2022
Skills
- Software Proficiency
- Outlook
- Microsoft Office Suite (Excel, Word)
- Teams
- Relay Health / Epremis
- Meditech
- Availity
- Cerner
- OnBase
- Workday
- Paylocity Retail & Customer Service Skills
- Cash handling
- Cash register operation
- Retail sales
- Merchandising
- Customer service
- Communication skills
- Organizational skills Healthcare & Administrative Skills
- HIPAA compliance
- Clerical experience
- Insurance verification
- Medical terminology
- Basic insurance follow-up
Timeline
BPO Loan Management Agent
ASCI
10.2024 - Current
Piece Picker/Order Selector
Peyton’s Warehouse
10.2023 - 07.2024
Clerical/Front Desk
Xtend Health care
04.2022 - 10.2023
Team member/Shift Lead
Chik-Fil-A
05.2020 - 04.2022
High school diploma -
Portland High School