Payton Caldwell
Nashville
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
Topgolf Alpharetta
10.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 60%.
- Used Excel to check daily record sheets, guest accounts and available vouchers.
- Recommended top dining and entertainment options for guests in common area.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Administrative Assistant
Topgolf Alpharetta
10.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
High School Diploma -
Milton High School
Alpharetta, GA05.2023
Skills
- Financial Transactions
- Creative Solutions
- Inventory Monitoring
- Cash Register Operations
- Local Amenities Knowledge
- Providing Feedback
- Amenities and Accomodations Knowledge
- Guest Service and Assistance
- Guest Satisfaction
- Greeting and Directing
- POS Transactions
- Concierge Services
- Efficient Service
- Visual Displays
Timeline
Guest Service Associate
Topgolf Alpharetta
10.2022 - Current
Administrative Assistant
Topgolf Alpharetta
10.2022 - 08.2023
High School Diploma -
Milton High School
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