Payton Kelley
Cordova
Summary
Dynamic bartender with a proven track record at Tavern 018, excelling in high-pressure environments. Renowned for exceptional customer service and conflict resolution skills, I fostered a loyal clientele while enhancing guest experiences. A reliable team player, I effectively managed inventory and trained staff, ensuring operational excellence and satisfaction.
Overview
7
7
years of professional experience
Work History
Bartender
Tavern 018
06.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
Gateway Christian School
Memphis, TN05.2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Handling difficult customers
- Memory retention
- Hospitality service expertise
Timeline
Bartender
Tavern 018
06.2018 - Current
Gateway Christian School
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