Pearl Cruz
Clarksville,TN
Summary
Appointment clerk with 10 plus years of service scheduling appointments for federal facility.
Overview
26
26
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2023 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times. Schedule primary care, pain clinic, social work, physical therapy, nutrition appointments for veterans.
- Maintained accurate electronic health records, enhancing data integrity and accessibility for clinical teams.
- Assisted veterans with benefits applications, streamlining processes to improve service delivery.
- Trained new staff on administrative procedures and healthcare protocols, fostering a knowledgeable team environment.
- Use Integrated Scheduling System (ISS) and Graphical User Interface (GUI) to schedule, reschedule, or cancel veteran appointments.
- Use Computerized Record Patient System (CPRS) to notate veteran records, update or add notes to record, and alert nurses, providers, or AMSA regarding Consults or Return To Clinic Orders (RTC).
- Do monthly inspections on controlled substance medications at the Nashville VA as part of the Controlled Substance Inspector (CSI) program.
- Use MEDICOM to upload images, xray, MRI, CT, and Ultrasound discs to veterans records.
Appointment Clerk
Giacare
10.2022 - Current
- Schedule, reschedule, and cancel appointments for active duty, dependents, and retirees. This is a call center setting within Blanchfield Army Community Hospital. HIPAA guidelines and protocols were maintained by performing patient verifications.
- On a daily basis CHCS and MHS Genesis systems are used to schedule, cancel, reschedule appointments with primary care providers. Messages and telephone consultations (TCONS) are sent daily to primary care clinics. The messages are used as a direct line of communication to primary care providers to request lab results, lab orders, medication renewals, referral renewals, and any symptoms requiring the guidance of primary care physician. Proper spelling, punctuation, grammar, and medical terminology are utilized to update and notate patient records.
- Also serve as second in command when Team Lead is out of the office. Manage between 8-9 agents providing guidance when needed. Communicate to agents any changes to the hospital protocol via training groups or email. Monitor lunch and break times are taken on time. Monitor agent wallboard (shows agent activity) and report to Team Lead a daily report and any discrepancies.
Mens/Kids Coordinator
TJ Maxx
09.2008 - 02.2012
- Coordinated Mens/Kids section of TJ Maxx. Followed store guidelines for selling points depending on the season. Featured all new items by display showcases or display shelves on front line by check out counter. Stocked new toys, clothes, garments, and men apparel. Performed discount tags by scanning out of season toys and clothes.
- Also was Cash Office agent part-time for TJ Maxx. Counted the previous days earnings. Documented any drawer shortages and logged in daily manager ledger.
Account Specialist
Convergys
04.1999 - 12.2008
- Inbound calls for AT&T Wireless service to change financial responsibility to family member. Performed credit checks on new customers to ensure line of service could be transferred.
Education
Criminal Justice
Draughons Junior College
Clarksville, TN05.2005
High School Diploma - undefined
Northeast High School
Clarksville, TN05.1998
Skills
- Type 60 wpm
- Fast learner
- Proper time management
- Efficient in Word, Excel, Powerpoint
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2023 - Current
Appointment Clerk
Giacare
10.2022 - Current
Mens/Kids Coordinator
TJ Maxx
09.2008 - 02.2012
Account Specialist
Convergys
04.1999 - 12.2008
High School Diploma - undefined
Northeast High School
Criminal Justice
Draughons Junior College
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