Peggy Volpicelli
Memphis,TN
Summary
Dedicated professional with proven experience in case management, community outreach, and administrative operations within behavioral health settings. Skilled communicator and strategic problem-solver, adept at building trust with diverse populations and delivering positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Outreach Specialist
Wayspring-Axial Healthcare
05.2025 - 10.2025
- Secured client consent, accurately managed progress note documentation, and ensured compliance with regulatory standards.
- Developed individualized lifestyle plans, connecting clients to critical resources such as SNAP, housing, and food assistance to improve overall well-being.
- Delivered comprehensive case management, conducting home, facility, and community visits to assess client needs and coordinate services.
- Assessed member SDoH needs with urgency, empathy, and cultural sensitivity to ensure client-centered care.
Firsthand Guide
Firsthand
12.2023 - 04.2024
- Secured client consent, accurately managed progress note documentation, and ensured compliance with regulatory standards.
- Delivered comprehensive case management, conducting home visits to assess client needs and coordinate services such as transportation and firsthand clinic appointments.
- Assessed member SDoH needs with urgency, empathy, and cultural sensitivity to ensure client-centered care.
- Scheduled clinical visits and assisted with telehealth access.
- Promoted and monitored individuals' success in adhering to their personally approved care plan, and provided support for informed medication and treatment choices.
- Provided transportation to scheduled doctors’ appointments and errands for a case load of 25-35 individuals.
Treatment Team Coordinator
Innovative Counseling and Consulting, Inc.
06.2021 - 10.2023
- Led Intensive Outpatient Program (IOP) groups for adults and adolescents, both in-person and via telehealth, utilizing evidence-based Hazelden curriculum.
- Prepared treatment plans for individuals receiving care for substance use disorder and mental health conditions, utilizing ASAM criteria to inform clinical decision-making.
- Conducted ASI/BPS (Addiction Severity Index and Biopsychosocial Screening) intake assessments and coordinated client referrals to state agencies and courts, including DCS (Department of Children Services), CPS (Child Protective Services), Shelby County Drug Court, Shelby County Juvenile Courts, and various probation and parole departments (private, state, county, and federal).
- Administered UDS for outpatient clients.
- Supervised successful CARF reaccreditation processes and contributed to grant writing and applications.
- Provided EHR training, conducted insurance verification, and managed a caseload of 35–45 clients, ensuring accurate recordkeeping and timely service delivery.
- Oversaw all front desk operations and coordinated patient check-in procedures.
- Served as Title VI Coordinator, ensuring compliance with all applicable regulations and promoting program accessibility.
Monitor
Grace House of Memphis
06.2023 - 09.2023
- Conducted regular rounds of the facility to ensure client safety and security.
- Oversaw daily activities, including chores, meals, and group schedules.
- Provided support and encouragement for 15-22 residents in recovery.
- Documented daily client behavior, incidents, and shift notes. Provides end-of-shift reports to the next staff member.
- Assisted in monitoring and self-administration of medication.
- Ensured common areas, kitchens, and offices are clean and tidy. Managed chores and checked that residents completed assigned tasks.
Education
B.S. - Behavioral Health, Trauma Emphasis
Grand Canyon University
Phoenix, AZ08-2027
Technical Certificate - Substance Abuse Counseling
Southwest Tennessee Community College
Memphis, TN04-2021
Skills
- AccuCare 98 EHR, Alleva EMR, TN-WITS, Relias, and CRM platforms
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace, ZOOM Workplace
- Excellent verbal, written, and presentation skills
- Recognized for conflict management, problem-solving, interpersonal skills, and team building
- Excels in mentoring, planning, and crisis management
Affiliations
Phi Theta Kappa
National Society of Leadership and Success
Certification
- Adult & Pediatric First Aid/CPR/AED, American Red Cross (Valid Jan 2025–Jan 2027)
- Moral Reconation Therapy w/Trauma, Correctional Counseling, Inc. (Oct & Dec 2023)
Timeline
Community Outreach Specialist
Wayspring-Axial Healthcare
05.2025 - 10.2025
Firsthand Guide
Firsthand
12.2023 - 04.2024
Monitor
Grace House of Memphis
06.2023 - 09.2023
Treatment Team Coordinator
Innovative Counseling and Consulting, Inc.
06.2021 - 10.2023
B.S. - Behavioral Health, Trauma Emphasis
Grand Canyon University
Technical Certificate - Substance Abuse Counseling
Southwest Tennessee Community College