Penny Morgan
Clinton
Summary
Oversaw administrative functions to enhance operational efficiency, including word processing and data management. Cultivated positive client relationships through effective communication and interaction. Managed incoming calls and correspondence to streamline office processes. Demonstrated versatility in both office and production settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Production Coordinator
Make 'N Mold
Buffalo, NY, USA
01.2015 - 01.2017
- Communicated routinely, in a professional manner, with associates to assure that all understood the day's production schedule, key issues, and challenges.
- Responsible for WO releases.
- Developed a work order tracking system
- Produce coated chocolate candy wafers
Quality/Regulatory Specialist
Ethox International
Buffalo, NY, USA
01.2006 - 01.2013
- Responsible for releasing sterile batches.
- Updated technical files to comply with the revised European Regulation.
- Involved with QSI (documentation system) transfer and continuous training of users.
- OE & Contract Manufacturer of Medical Devices
Sales/Technical Associate
Dyna-Purge
Buffalo, NY, USA
01.2005 - 01.2006
- Provided personalized, fast, and accurate response to customer inquiries by phone, email or fax; concerning problems with injection or extrusion process problems.
- Plastics trader
Data Research/Verification
Gelia, Wells & Mohr
Clarence, NY, USA
01.2000 - 01.2005
- Promoted our clients by developing a positive relationship with prospective customers.
- B-B advertising agency
Education
AA - Business
NCCC
Sanborn, NYAA - Chemistry
ECCC
Williamsville, NYSkills
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of visually engaging presentations and organized data reports Delivered high-quality outputs that supported project objectives
- Achieved improved document retrieval times through effective management of filing systems Enhanced team collaboration by implementing structured documentation practices Drove compliance with regulatory requirements, resulting in reduced risk of document-related issues
Additional Information
Experience being a resource for customers and co-workers, Excellent interpersonal skills in person and over the phone, Ability to learn processes, procedures and software quickly, Very computer/web literate, Work with frequent interruptions from customers and staff, Clear, effective verbal and written communication skills, Utilize electronic and traditional document control means to effectively organize project materials, Resourcefulness and ability to take the initiative in development and completion of work projects, Involved with issues of diverse scope, where analysis of the situation or data required an evaluation of a variety of factors, Rely on experience and judgment to accomplish goals, Flexibility in work schedule, and willingness to provide services in a helpful and timely manner, A sense of responsibility, maturity, diplomacy, and ability to work well with all staff members, Willingness to uphold the vision and mission of the company
Assessments
Call center customer service, Highly Proficient, 2019-08-01, Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Proven Expertise
- Verify documents for accuracy, completeness and compliance with company and current industry standards and requirements
- Printed and distributed reports
- Processed time cards
- Scanned release documents and forwarded to customers
- Filed documents for easy retrieval (electronic and paper)
- Issued POs
- Issued and closed work orders
- Verified/updated Bill of Materials
- Liaised with Corporate partners to resolve any issues to ensure release activities could be completed as scheduled
- Updated quality system documentation in support of continuous improvement activities.
- Interact with various levels of management, external agencies and companies.
- Assisted new employees with training requirements
- Tracked training and updated information
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
ISO 13485
Timeline
Production Coordinator
Make 'N Mold
01.2015 - 01.2017
Quality/Regulatory Specialist
Ethox International
01.2006 - 01.2013
Sales/Technical Associate
Dyna-Purge
01.2005 - 01.2006
Data Research/Verification
Gelia, Wells & Mohr
01.2000 - 01.2005
AA - Business
NCCC
AA - Chemistry
ECCC