Summary
Overview
Work History
Education
Skills
Timeline
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Penny Sanders

Fayetteville

Summary

Dedicated Account Manager versed in managing key accounts to promote client satisfaction and retention. Communicative and collaborative with proven history of liaising between personnel and clients to foster seamless communication. Offering many years of industry experience.

Overview

25
25
years of professional experience

Work History

Client Account Manager

GSRM (formerly MTR Family Law)
Nashville
11.1999 - 04.2025
  • Interviewed, vetted, and scheduled potential new clients for six attorneys.
  • Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
  • Resolved client complaints regarding sales and service.
  • Resolved conflicts between customers and other departments or personnel within the firm when necessary.
  • Conducted regular meetings with clients to review progress on their cases and discuss any issues or concerns they may have.
  • Conducted calls and meetings with key experts to coordinate strategic planning and address issues for six attorneys.
  • Created detailed reports for clients regarding their account activity, including revenue and usage.
  • Analyzed financial statements in order to detect discrepancies or irregularities which could affect a client's account status.
  • Maintained accurate records of all interactions with clients, as well as notes about their individual preferences.

Education

High School Diploma -

McGavock High School
Nashville, TN
05-1981

Skills

  • Client relationship management
  • Case management
  • Client onboarding
  • Contract negotiation

Timeline

Client Account Manager

GSRM (formerly MTR Family Law)
11.1999 - 04.2025

High School Diploma -

McGavock High School

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Penny Sanders