CHANTEL COHEN
Clarksville
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization.
A persistent and hardworking RDA professional and former University Graduate who balances the ability to work under pressure while providing optimal customer care experience. Equally capable of working alone or as a member of a team. Qualifications include:
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria’s Secret
10.2023 - Current
- Assist customers in purchasing bras as a bra specialist suited to customer’s style and comfort level.
- Assist customers in ringing up merchandise at the cash register.
- Assist customers in signing up for credit cards.
- Greet and engage with customers entering and exiting the store.
- Stock and keep the store tidy.
- Unload boxes for new shipment and process remaining merchandise in back stock-room.
- Built relationships with customers to encourage repeat business.
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Registered Dental Assistant
Cumberland Pediatrics and Orthodontics
09.2024 - 12.2024
- Present patient health history to the doctors upon doctors entering patient room.
- Sterilize instruments in the sterilization room.
- Keep dental chair stocked with dental supplies.
- Administer coronal polishing, sealants, x-rays, and nitrous oxide on patients.
- Chart patient’s dental record and apply treatment plans.
- Greet and engage patients and parents.
- Stock toothbrushes, flosses, goodie bags, and toothpaste.
- Setup dental trays
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Animal Care Specialist
U.S. ARMY
08.2016 - 09.2018
- Provide care and treat small, medium, and large sized animals under the direction of a veterinarian.
- Administer parenteral, oral medication, and immunization to animals.
- Record laboratory results in animal healthcare records.
- Assist veterinarians in surgical procedures performed on the animals.
- Administer postoperative treatment and monitor postoperative recovery.
- Maintained clean habitats by following strict sanitation protocols, minimizing the spread of disease among animal populations.
- Assisted veterinarians with surgeries and medical procedures, ensuring the highest level of care for each animal.
- Developed strong bonds with individual animals through consistent interaction and trust-building exercises, enhancing overall quality of life within the facility.
- Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
Scribe
Elite Medical Scribes
03.2016 - 08.2016
- Performed medical documentation under the supervision of a Family Care and Internal Medicine medical provider.
- Inputted data entry of patient’s information which included medications, allergies, family, social, past medical, and past surgical history.
- Integrated non-electronic lab results into the patient’s electronic medical record.
- Communicated with medical providers to enhance the ability of better care by the medical provider to the patient.
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
Generalist Sales Associate
Bath and Body Works
10.2015 - 12.2015
- Assisted customers in purchasing body and home care products.
- Organized and stocked body care products throughout the store.
- Processed purchases and returns at the cash register for customers.
- Kept work areas clean and neat to promote efficient operations.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
Sales Associate
Dillard’s
11.2014 - 04.2015
- Informed and showcased men’s fragrance and sunglasses to customers.
- Maintained cleanliness and organized the men’s fragrance and sunglasses counters.
- Processed purchases and returns at the cash register
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized counters to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service and Problem Resolution Rep. II
Convergys
01.2014 - 08.2014
- Enhanced team performance through knowledge-sharing sessions, sharing best practices in problem-solving techniques with peers.
- Participated in cross-functional teams aimed at improving overall business performance through continuous improvement initiatives related to problem resolution processes.
- Balanced multiple tasks simultaneously while maintaining focus on priority issues, ensuring timely resolutions without compromising quality of service provided.
- Ensured compliance with company policies and procedures during all interactions with customers and colleagues.
Restaurant Hostess
Texas Roadhouse Restaurant
09.2013 - 02.2014
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier and Shoe Sales Associate
Sears
11.2012 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Student Phonathon Caller
University of Memphis Annual Fund of Giving
05.2012 - 05.2013
- Showcased excellent multitasking abilities while managing multiple phone lines, data entry tasks, and note-taking simultaneously during calling shifts.
- Contributed to overall fundraising success by consistently meeting or exceeding personal goals for pledges secured.
- Achieved high levels of donor retention through diligent follow-up activities such as thank-you letters, personalized emails, or additional phone calls as necessary.
- Met and exceeded call quotas through consistent and efficient call handling during phonathon sessions.
Tutor
Memphis Literacy Corps
01.2012 - 04.2012
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Tutor
Peer Power Foundation
08.2011 - 12.2011
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Skating Carhop
Sonic
06.2008 - 08.2008
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays and delivered them to cars.
- Verified consistency in food presentation and quality by inspecting orders prior to delivery.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
Student Worker
University of Memphis Ball Hall
11.2007 - 05.2008
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Cashier and Sales Associate
Target
07.2007 - 08.2007
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Chemistry (Biochemistry Concentration), Minor in Biology and Dance
University of Memphis
Memphis, TN01.2013
Diploma -
TN College of Applied Technology
Nashville, TN01.2015
High School Diploma -
Northeast High School
Clarksville, TN05-2005
Skills
- Secret Clearance
- Administrative
- Animal Care
- Adaptability
- Customer Care
- Microsoft Office
- Ability to work under pressure
- Healthcare
- Electronic Medical Records
- Dental Assisting
- Time Management
- Team Building
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Cash handling
- Reliable and punctual
Certification
- U.S. ARMY Animal Care Specialist Training, San Antonio TX, 2016-2017
- Dental Assisting, Registered Dental Assistant Licensed and Board Certified, Certifications in Radiology, Nitrous Oxide Monitoring, Sealant Placement, and Coronal Polishing
Timeline
Registered Dental Assistant
Cumberland Pediatrics and Orthodontics
09.2024 - 12.2024
Sales Associate
Victoria’s Secret
10.2023 - Current
Animal Care Specialist
U.S. ARMY
08.2016 - 09.2018
Scribe
Elite Medical Scribes
03.2016 - 08.2016
Generalist Sales Associate
Bath and Body Works
10.2015 - 12.2015
Sales Associate
Dillard’s
11.2014 - 04.2015
Customer Service and Problem Resolution Rep. II
Convergys
01.2014 - 08.2014
Restaurant Hostess
Texas Roadhouse Restaurant
09.2013 - 02.2014
Cashier and Shoe Sales Associate
Sears
11.2012 - 07.2013
Student Phonathon Caller
University of Memphis Annual Fund of Giving
05.2012 - 05.2013
Tutor
Memphis Literacy Corps
01.2012 - 04.2012
Tutor
Peer Power Foundation
08.2011 - 12.2011
Skating Carhop
Sonic
06.2008 - 08.2008
Student Worker
University of Memphis Ball Hall
11.2007 - 05.2008
Cashier and Sales Associate
Target
07.2007 - 08.2007
Bachelor of Science - Chemistry (Biochemistry Concentration), Minor in Biology and Dance
University of Memphis
Diploma -
TN College of Applied Technology
High School Diploma -
Northeast High School
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